Senior Program Manager, Regional Portfolio Operations

Cresa; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Cresa in the United States seeks a Senior Program Manager - Regional Portfolio Operations to coordinate regional portfolio operations across the Americas, leading project managers, assistants, and coordinators to deliver client-focused results.

You will partner with VPs and senior leadership, manage KPIs/SLAs, and ensure effective vendor relations, budgeting, and risk management, with a requirement to be in office at least four days a week.

Qualifications

• Bachelor’s degree preferred, not required.
• 4–7 years of related experience in project management and/or real estate and facilities management.
• Experience with vendor/subcontractor oversight and operating models.
• Excellent customer service and client-facing skills.
• Proficiency with budgets, purchase orders, and change orders.
• Strong MS Office and collaboration tools knowledge.

Responsibilities

• Oversee regional complex projects from inception to close.
• Manage Master Schedule for moves and launches and coordinate communications for large team moves.
• Support scheduling and management of MAC services.
• Lead regional operations teams and vendor relations across the Americas from inception to close.
• Manage a direct team including Leads, PMs, Assistant PMs and Coordinators.
• Escalate issues and risks and provide proactive solutions and recommendations.
• Build strong client relationships and represent Cresa in project communications.
• Maintain knowledge of vendor services and deliverables.

Skills

Project management

Vendor management

Customer service

Communication

Organizational skills

Education

Bachelor’s degree preferred

Tools

MS Office Suite

SharePoint

Visio

OneDrive

Job description

Cresa in the United States seeks a Senior Program Manager - Regional Portfolio Operations to coordinate regional portfolio operations across the Americas, leading project managers, assistants, and coordinators to deliver client-focused results.

You will partner with VPs and senior leadership, manage KPIs/SLAs, and ensure effective vendor relations, budgeting, and risk management, with a requirement to be in office at least four days a week.