Senior Account Operations Leader

Cresa; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Cresa is seeking a Senior Program Manager, Account Operations to lead and optimize our vendor and internal labor services portfolio across North America. You will oversee a four-member team, drive invoicing, budgeting, and reporting processes, and partner with project management to ensure budget accuracy and timely lifecycle management.

The role requires strong leadership, account operations acumen, and the ability to scale reporting workflows.

Qualifications

• Bachelor's degree or equivalent required or preferred.
• 7+ years of progressive experience in account operations and program management.
• 3+ years of direct people management experience.
• Experience managing invoicing, quoting, and vendor payment processes.
• Experience building invoicing methodologies or process frameworks from the ground up.
• Familiarity with Smartsheet, Power Query, SQL, or similar data transformation tools.

Responsibilities

• Lead and manage a team of four responsible for end-to-end vendor budget management.
• Oversee the quoting and invoicing lifecycle for vendor labor services teams across the portfolio.
• Ensure timely and accurate quote requests, approvals, and invoice processing.
• Develop and drive administrative excellence including document retention, system updates, and compliance with internal controls.
• Manage the North American approval workflow between vendor teams and project managers for quotes and invoices.
• Oversee team members and processes for invoice capture and reconciliation within SAP Concur.
• Deliver spend reporting and Cost/Headcount reporting to support budgeting cycles.
• Own process creation, documentation, and continuous improvement for all vendor budget management workflows.

Skills

Leadership

Strategic thinking

Communication

Vendor management

Process improvement

Financial reporting

Education

Bachelor's degree or equivalent

People management

Tools

Smartsheet

Power Query

SQL

Excel

SAP Concur

Job description

Cresa is seeking a Senior Program Manager, Account Operations to lead and optimize our vendor and internal labor services portfolio across North America. You will oversee a four-member team, drive invoicing, budgeting, and reporting processes, and partner with project management to ensure budget accuracy and timely lifecycle management.

The role requires strong leadership, account operations acumen, and the ability to scale reporting workflows.