Senior Program Manager - Network of Operations & Automation

Amazon; Nashville (TN); On-site; USD 104,000 - 155,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Job summary

Amazon is seeking a highly capable Program Manager for the ORBIT PMO within NA Last Mile. The role focuses on owning and scaling the Network of Operations portfolio with OP1/OP2 planning, governance, and seasonal readiness.

You’ll lead cross-functional collaboration across Last Mile Tech, Fleet, Safety, ACES, and Finance to automate dashboards and strengthen compliance. The ideal candidate thrives in ambiguity, communicates effectively with senior leaders, and uses data and automation to reduce

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Master's degree.

Responsibilities

• Own end-to-end management of the OP1/OP2 operating plan calendar for Network of Operations, coordinating cross-functional deadlines, milestones, and leadership review checkpoints
• Drive ORBIT Change Management governance — processing change requests, tracking completion rates against target, and ensuring changes are documented and communicated to stakeholders
• Lead Page 0 Automation and PMO Dashboard management, partnering with BI Engineers to build and maintain metrics that measure performance across Network of Operations
• Facilitate Weekly and Daily Business Reviews (WBR/DBR), including action item tracking, deep-dive analysis, and driving accountability to 95%+ completion rates within a 48‑hour follow‑up standard
• Own Business Review Auto‑Flagging & Compliance Verification, building repeatable mechanisms that surface risks and exceptions to leadership without manual review

Skills

Program management

Data-driven decisions

Stakeholder communication

Leadership of PMO

Education

Master's degree

MBA (preferred)

Tools

AI tools

Job description

Amazon is seeking a highly capable Program Manager for the ORBIT PMO within NA Last Mile. The role focuses on owning and scaling the Network of Operations portfolio with OP1/OP2 planning, governance, and seasonal readiness.

You’ll lead cross-functional collaboration across Last Mile Tech, Fleet, Safety, ACES, and Finance to automate dashboards and strengthen compliance. The ideal candidate thrives in ambiguity, communicates effectively with senior leaders, and uses data and automation to reduce