Senior Program Manager – Last-Mile Strategy & Execution

Amazon Inc.; New York (NY); On-site; USD 127,000 - 185,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

401(k) Plan

Paid Time Off (PTO)

Job summary

Amazon.com Services LLC is seeking a Sr. Program Manager to lead strategic, cross-functional programs shaping the future of our last-mile delivery network.

You will own end-to-end strategy and execution across the R2L business, partnering with senior leadership to define where we go next and drive substantial impact at scale. The role demands expertise in delivery operations, network design, and translating complex problems into scalable solutions.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Bachelor's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.

Responsibilities

• Define and drive the strategic roadmap for programs that reduce cost, improve quality, and accelerate speed across the last-mile delivery network.
• Lead cross-functional initiatives from ideation through execution, establishing mechanisms that ensure sustained results at scale.
• Build frameworks and standards that elevate how programs are managed across the R2L organization.
• Identify and size the largest opportunities across delivery operations, making trade-off recommendations to senior leadership.
• Influence technology and operations investment priorities through data-driven business cases.
• Serve as the connective tissue across partner teams to drive alignment on complex, multi-quarter initiatives.

Skills

Program management

Data-driven decision making

Cross-functional collaboration

Strategic thinking

Education

Bachelor's degree

MBA

Job description

Amazon.com Services LLC is seeking a Sr. Program Manager to lead strategic, cross-functional programs shaping the future of our last-mile delivery network.

You will own end-to-end strategy and execution across the R2L business, partnering with senior leadership to define where we go next and drive substantial impact at scale. The role demands expertise in delivery operations, network design, and translating complex problems into scalable solutions.