Senior Program Manager — High-Volume Recruiting & Automation

Included Health, Inc.; Northern (KY); Hybrid; USD 128,000 - 168,000; Full time

Benefits offered by this job

Remote-first culture

401(k) savings plan

Medical, vision, dental coverage

Paid Time Off and Discretionary Time

Parental leave

Job summary

Included Health is seeking a Senior Program Manager, High Volume Recruiting to build and run the operating system for our highest-volume hiring areas, starting with Clinical, Behavioral Health and Member Care.

The role will establish operating cadences, improve funnel performance, manage agency and vendor effectiveness, and expand automation and AI-enabled workflows. The PM will translate hiring goals into capacity plans and drive corrective action across the recruiting machine.

Qualifications

• 7+ years of experience in recruiting operations, program management, or high-volume recruiting.
• Experience owning complex cross-functional programs from strategy through execution.
• Experience using AI-enabled recruiting workflows.
• Strong understanding of recruiting funnels, capacity planning, metrics, and hiring economics.
• Ability to diagnose problems and drive operational decisions.

Responsibilities

• Build and maintain a standardized operating model across high-volume recruiting pods.
• Establish cadences, planning processes, scorecards, and escalation paths.
• Translate hiring goals into funnel requirements and capacity plans.
• Own day-to-day operating performance for high-volume agency and vendor partners.
• Expand BrightHire and AI-enabled workflows across high-volume recruiting.
• Own consolidated weekly high-volume hiring health reports.

Skills

Recruiting operations

Program management

High-volume recruiting

Staffing

AI-enabled workflows

Tools

Lever

BrightHire

Job description

Included Health is seeking a Senior Program Manager, High Volume Recruiting to build and run the operating system for our highest-volume hiring areas, starting with Clinical, Behavioral Health and Member Care.

The role will establish operating cadences, improve funnel performance, manage agency and vendor effectiveness, and expand automation and AI-enabled workflows. The PM will translate hiring goals into capacity plans and drive corrective action across the recruiting machine.