Senior Recruiting Programs Lead, Talent Operations

UNKNOWN; United States; On-site; USD 128,000 - 168,000; Full time

Benefits offered by this job

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and ...

Job summary

Included Health is seeking a Senior Recruiting Program Manager to lead a portfolio of recruiting programs and drive improvements across internal mobility, talent branding, and contingent-workforce management. You will partner with Talent Acquisition and business leaders to structure ambiguity into actionable plans.

You will own change management for major recruiting initiatives, including an ATS transition, and build repeatable playbooks that scale across the function.

Qualifications

• 7+ years of experience in recruiting operations, talent programs or related field.
• Experience owning complex cross-functional programs from strategy to execution, adoption and measurement.
• Experience leading change management for major process, program or technology transition.
• Deep knowledge of recruiting processes, stakeholder needs, and candidate, manager and recruiter experience.
• Ability to operate in ambiguity, define direction, and progress with incomplete information.
• Proficient data fluency: interpret metrics, identify trends, evaluate tradeoffs, and make evidence-based recommendations.
• Experience managing recruiting vendors, agencies, contingent-workforce programs, or similar external partners.
• Strong project and program-management skills: planning, governance, risk management, prioritization, and executive communication.
• Ability to influence and create accountability across teams without direct authority.
• Exemplary written and verbal communication skills.
• Strong judgment, organization, follow-through, and balance of strategic priorities with operational detail.

Responsibilities

• Own recruiting programs from planning through execution, measurement, and iteration.
• Build clear program plans, milestones, stakeholder maps, risks, decisions, communications, and success measures.
• Lead the operational development of an internal mobility program.
• Support talent-brand programs that strengthen Included Health’s employer brand proposition, diversify sources of hire, and improve the candidate experience.
• Use data and stakeholder feedback to assess progress, identify risks, and recommend action.
• Identify friction across the recruiting lifecycle and design simpler, more consistent ways of working.
• Improve processes through standardization, documentation, automation opportunities, and clear ownership.
• Incorporate AI and technology into recruiting processes to automate manual work, improve efficiency, and scale operations.
• Lead change-management efforts for major recruiting initiatives, including the ATS transition.
• Create strategies to get stakeholders involved, prepare communications and enablement materials, and plan adoption.
• Partner with the technical systems owner to ensure teams are prepared for changes.
• Build feedback loops, identify resistance or readiness risks, and adjust the change approach as needed.
• Measure adoption and reinforce new ways of working after launch.
• Create standard operating procedures for contingent workforce partners and evaluate partner performance.
• Serve as a strategic partner to Talent Acquisition leaders and a trusted advisor to recruiters, hiring managers, HR Operations, IT, Finance, Legal, Marketing, and vendors.

Job description

Included Health is seeking a Senior Recruiting Program Manager to lead a portfolio of recruiting programs and drive improvements across internal mobility, talent branding, and contingent-workforce management. You will partner with Talent Acquisition and business leaders to structure ambiguity into actionable plans.

You will own change management for major recruiting initiatives, including an ATS transition, and build repeatable playbooks that scale across the function.