Senior PM, High-Volume Recruiting Operations

UNKNOWN; United States; Remote; USD 128,000 - 168,000; Full time

Benefits offered by this job

Remote-first culture

401(k) savings plan

Medical, vision, dental coverage

PTO/DTO

12 weeks paid parental leave

Fertility coverage & family-building

Work-From-Home reimbursement

Job summary

Included Health is seeking a Senior Program Manager for High Volume Recruiting to design and run the operating system for our largest hiring efforts, including Clinical, Behavioral Health and Member Care. You will set cadence, improve funnel performance, manage agencies, and expand automation and AI-enabled workflows across recruiting pods.

The role focuses on diagnosing problems, recommending solutions, and holding cross-functional partners accountable for measurable outcomes, not just

Qualifications

• 7+ years of experience in recruiting operations, program management, or high-volume recruiting.
• Experience owning complex cross-functional programs from strategy through execution.
• Experience using AI-enabled recruiting workflows.
• Strong understanding of recruiting funnels, capacity planning, conversion metrics, and hiring economics.
• Demonstrated ability to use data to diagnose problems and drive operational decisions.
• Experience improving processes through automation, technology, or workflow redesign.
• Strong written and verbal communication skills with senior leaders.
• Ability to influence and create accountability across teams without direct authority.

Responsibilities

• Build a standardized operating model across high-volume recruiting pods.
• Establish operating cadences, planning processes, scorecards, and escalation paths.
• Translate hiring goals into funnel requirements, capacity plans, and execution priorities.
• Maintain a consolidated view of hiring health, risks, dependencies, and corrective actions.
• Partner with pod owners to improve pacing, stakeholder readiness, funnel quality, and delivery against goals.
• Identify opportunities to standardize and scale the high-volume model across additional hiring areas.
• Own day-to-day operating performance for high-volume agency and vendor partners.
• Establish clear expectations and scorecards covering submissions, quality, fill rate, time-to-fill, pricing, responsiveness, and corrective action.
• Create a consistent process for agency onboarding, performance reviews, escalation, and offboarding.
• Shift routine agency management and reporting away from senior leaders toward exception-based escalation.
• Recommend when work should be handled internally, through contractors, agencies, or automation based on demand, economics, speed, role complexity, and available capacity.
• Expand BrightHire, AI interviewer, and related workflow adoption across high-volume recruiting.
• Partner with Talent Operations on workflow design, tooling, and automation opportunities.
• Automate reporting, funnel tracking, quality monitoring, and partner performance visibility.
• Identify friction points and run targeted process-improvement pilots.
• Measure the impact of automation through recruiter hours saved, funnel conversion, time-to-fill, quality, and candidate experience.
• Own the consolidated weekly high-volume hiring health report.
• Report on open requisitions, aging, progress to goal, funnel health, capacity, internal versus agency mix, and at-risk work.
• Clearly communicate what changed, what is at risk, what action is being taken, and what decision or support is needed.
• Use data to distinguish capacity gaps from execution, process, quality, prioritization, or stakeholder issues.
• Build clear recommendations for resourcing, agency allocation, and process changes.
• Partner closely with leaders on Clinical/BH capacity, performance, staffing, and resourcing decisions.
• Partner with pod owners on cohort health, stakeholder readiness, funnel decisions, and corrective action.
• Work with Talent Operations to align high-volume workflows with broader TA systems and infrastructure.
• Serve as a central escalation point for cross-pod operating issues.
• Influence without direct authority and create accountability across recruiters, pod owners, agencies, Talent Partners, and hiring leaders.

Skills

Recruiting operations

Program management

AI-enabled recruiting

Funnel analytics

Data-driven decisions

Automation

Stakeholder communication

Influence without authority

Fast-paced environment

Tools

Lever

BrightHire

Job description

Included Health is seeking a Senior Program Manager for High Volume Recruiting to design and run the operating system for our largest hiring efforts, including Clinical, Behavioral Health and Member Care. You will set cadence, improve funnel performance, manage agencies, and expand automation and AI-enabled workflows across recruiting pods.

The role focuses on diagnosing problems, recommending solutions, and holding cross-functional partners accountable for measurable outcomes, not just