Senior Program Manager, GTM Operations : 26-02935

Akraya, Inc.; San Francisco (CA); Hybrid; USD 90,000 - 96,000; Full time

Job summary

Akraya, Inc. seeks a Program Operations lead to establish and scale adoption programs for usage-based products in a hybrid San Francisco setting. You will drive operational processes and work across teams to incorporate customer feedback into product improvements.

Key responsibilities include managing beta program operations, synthesizing insights, and delivering enablement materials for product launches. The role emphasizes AI-driven efficiency and strong collaboration with marketing and sales

Qualifications

• Proven ability to plan and execute complex programs.
• Strong data-driven approach to feedback synthesis.
• Experience enabling product launches and GTM efforts.

Responsibilities

• Manage daily operations for customer beta programs.
• Synthesize customer and field feedback into actionable insights.
• Develop and deliver enablement materials for product launches.
• Coordinate program logistics, timelines, and deliverables.
• Leverage AI to enhance operational efficiency.

Skills

Program Operations

Program Management

SaaS AI Integration

Customer Feedback

Content Creation

Job description

Primary Skills: Program Operations (advanced), Program Management (advanced), SaaS AI Integration (advanced), Customer Feedback (advanced), Content Creation (intermediate)

Contract Type: W2 Duration: 18+ Months Location: San Francisco-CA hybrid Pay Range: $65-70/Hr. on W2

This role is pivotal in establishing and managing a new adoption program for usage-based products. You will be instrumental in building and scaling operational processes, managing customer and field feedback, and supporting go-to-market efforts for product launches. Your work will directly influence product improvements and strategic adoption initiatives.

Key Responsibilities:

• Manage daily operations for customer beta programs.
• Synthesize customer and field feedback into actionable insights.
• Develop and deliver enablement materials for product launches.
• Coordinate program logistics, timelines, and deliverables.
• Leverage AI to enhance operational efficiency.

Must-Have Skills:

• Proficiency in program management and execution.
• Strong analytical skills for synthesizing feedback.
• Excellent cross-functional collaboration and communication.

Experience in enterprise software or SaaS product marketing, with a preference for backgrounds in usage-based business models or customer adoption programs.