Senior Program Manager - Global Tech Delivery Leader

Royal Caribbean Cruises Ltd; Town of Florida (NY); On-site; USD 160,000 - 210,000; Full time

Job summary

Royal Caribbean Cruises Ltd. is seeking a Senior Manager, Program Management to lead end-to-end delivery of large, complex technology programs within the Global Enterprise Technology group.

You will orchestrate governance, planning, risk management, and stakeholder alignment across multiple teams and vendors. The role combines hands-on execution with PMO leadership to mature delivery standards, reporting, and governance, ensuring programs are on time, within budget, and aligned with business

Qualifications

• Bachelor’s degree in Business Administration, Information Technology, Management, Engineering, or a related field.
• Master’s degree preferred.
• 10+ years of Information Technology experience.
• 7+ years leading large, complex programs, strategic initiatives, or enterprise technology projects.
• Proven experience managing cross-functional delivery teams and multi-workstream technology programs.
• Strong experience in program governance, planning, prioritization, delivery management, and execution oversight.
• Demonstrated expertise in budgeting, forecasting, financial management, variance analysis, and benefits realization tracking.
• Experience facilitating executive governance forums, steering committees, and senior leadership reviews.
• Strong executive communication and stakeholder management skills with the ability to influence without direct authority.
• Experience managing program risks, issues, dependencies, change control processes, and recovery planning activities.
• Strong understanding of enterprise technology environments, including infrastructure, networks, platforms, applications, and operational systems.
• Experience operating within fast-paced, complex, and highly regulated enterprise environments.
• PMP, PgMP, SAFe, or equivalent project and program management certifications preferred.
• Strong leadership presence with the ability to coach, mentor, and develop high-performing delivery teams.

Responsibilities

• Lead the end-to-end delivery of large, complex, multi-workstream technology programs across the Global Enterprise Technology organization.
• Partner with technology, infrastructure, operations, finance, vendors, and business stakeholders to ensure successful program execution and delivery outcomes.
• Establish and maintain program governance structures, including steering committees, executive reviews, decision-making frameworks, and escalation processes.
• Develop integrated program plans, timelines, milestones, dependencies, and delivery roadmaps across multiple teams and workstreams.
• Facilitate enterprise planning, estimation, prioritization, and sequencing activities while aligning initiatives with business objectives and resource availability.
• Drive scope definition, requirements alignment, trade-off discussions, and delivery commitments across stakeholders and leadership teams.
• Manage program schedules, capacity planning, resource allocation, and interdependencies to ensure successful execution.
• Track and report program performance, delivery health, milestones, risks, issues, dependencies, financials, and capacity metrics using approved portfolio and project management tools.
• Develop executive-level reporting, dashboards, and status communications that provide transparency into program progress and outcomes.
• Proactively identify, assess, and mitigate program, operational, and delivery risks while driving timely issue resolution and recovery planning.
• Own and manage change control processes, ensuring scope, timeline, budget, and resource impacts are properly evaluated, approved, documented, and communicated.
• Facilitate cross-functional program synchronization meetings and governance forums to drive alignment and accountability.
• Drive delivery excellence through consistent execution standards, governance practices, reporting structures, and operational discipline.
• Contribute to the development and maturity of PMO methodologies, delivery frameworks, templates, playbooks, and best practices.
• Monitor resource utilization, staffing needs, and team capacity across internal teams and external vendors, recommending solutions to address delivery constraints.
• Forecast hiring, staffing, and vendor resource requirements necessary to support program objectives and delivery commitments.
• Lead and mentor delivery teams by establishing clear expectations, fostering accountability, and supporting professional growth and development.
• Own financial management activities for assigned programs, including budgeting, forecasting, variance analysis, spend tracking, and benefits realization.
• Partner with Finance and executive leadership to ensure financial transparency, effective investment management, and value realization.
• Ensure program compliance with applicable organizational, regulatory, and technology governance requirements.
• Build and maintain strong relationships with technical and non-technical stakeholders while serving as a trusted advisor and delivery partner.
• Support organizational transformation initiatives, technology modernization efforts, and strategic programs that drive business growth and operational effectiveness.

Skills

Leadership

Stakeholder management

Delivery management

Budgeting & forecasting

Risk management

Executive communication

Program governance

Mentoring & coaching

Cross-functional collaboration

Strategic thinking

Education

Bachelor’s degree

Master’s degree preferred

Tools

Workfront

Jira

Microsoft Project

Job description

Royal Caribbean Cruises Ltd. is seeking a Senior Manager, Program Management to lead end-to-end delivery of large, complex technology programs within the Global Enterprise Technology group.

You will orchestrate governance, planning, risk management, and stakeholder alignment across multiple teams and vendors. The role combines hands-on execution with PMO leadership to mature delivery standards, reporting, and governance, ensuring programs are on time, within budget, and aligned with business