Senior Program Manager, Federal Ops & KPI Leader

Jobtailor

Arlington (VA)

On-site

USD 120,000 - 180,000

Full time

4 days ago

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Qualifications

Master's degree in Public Administration, Strategy, Economics, Finance, or a closely related field
Minimum 7 years of supervisory experience
Minimum 7 years of documented experience supporting Operations and Planning functions of similar size and scope
Active PMP (Project Management Professional) certification
Demonstrated expertise developing KPIs, facilitating strategic initiatives, analyzing organizational performance data, preparing executive-level reports, leading cross-functional teams, and communicating complex findings to senior leadership
Strong technical writing, project management, and stakeholder engagement skills
Proficiency in Microsoft Office, Power BI, SharePoint, and SQL
Demonstrated ability to develop, analyze, recommend, and evaluate organizational policies, strategic plans, governance frameworks, and performance-improvement initiatives
Must be able to pass a Public Trust background investigation (SF-85P and related DHS forms)
Prior experience supporting CISA, DHS, or another federal cybersecurity/homeland security mission environment
Familiarity with Agile/Scrum or other formal project management methodologies
Experience with SharePoint site design, ServiceNow, or Power Platform in a federal or large-enterprise setting

Responsibilities

Serve as the single point of contact for all contract work performed under the task order
Coordinate across strategy/governance/information management, data analysis/BI/visualization, business/requirements analysis, and service delivery/operational integration
Lead development and tracking of KPIs, organizational dashboards, and executive-level performance reports for CISA IOD leadership
Facilitate strategic planning initiatives, governance frameworks, and performance-improvement programs with IOD stakeholders and CISA's CIO/CDO offices
Analyze organizational performance data and translate findings into actionable recommendations for senior leadership
Manage cross-functional project teams, including scheduling, deliverables, quality control, and communication
Prepare and deliver briefings, executive reports, and strategic planning documentation
Oversee staffing, transition planning, and continuity of support across the task order
Act as primary escalation point for the CISA Contracting Officer and COR on contract performance matters

Skills

KPI Development

Project Management

Stakeholder Engagement

Power BI

Data Analysis

Governance Frameworks

Agile Methodologies

SQL

Technical Writing

Leadership

Communication

Education

Master's degree

Tools

Power BI

SharePoint

ServiceNow

Power Platform

SQL

Job description

Serve as the single point of contact for all contract work performed under the task order
Coordinate across strategy/governance/information management, data analysis/BI/visualization, business/requirements analysis, and service delivery/operational integration
Lead development and tracking of KPIs, organizational dashboards, and executive-level performance reports for CISA IOD leadership
Facilitate strategic planning initiatives, governance frameworks, and performance-improvement programs with IOD stakeholders and CISA's CIO/CDO offices
Analyze organizational performance data and translate findings into actionable recommendations for senior leadership
Manage cross-functional project teams, including scheduling, deliverables, quality control, and communication
Prepare and deliver briefings, executive reports, and strategic planning documentation
Oversee staffing, transition planning, and continuity of support across the task order
Act as primary escalation point for the CISA Contracting Officer and COR on contract performance matters

Requirements

Master's degree in Public Administration, Strategy, Economics, Finance, or a closely related field
Minimum 7 years of supervisory experience
Minimum 7 years of documented experience supporting Operations and Planning functions of similar size and scope
Active PMP (Project Management Professional) certification
Demonstrated expertise developing KPIs, facilitating strategic initiatives, analyzing organizational performance data, preparing executive-level reports, leading cross-functional teams, and communicating complex findings to senior leadership
Strong technical writing, project management, and stakeholder engagement skills
Proficiency in Microsoft Office, Power BI, SharePoint, and SQL
Demonstrated ability to develop, analyze, recommend, and evaluate organizational policies, strategic plans, governance frameworks, and performance-improvement initiatives
Must be able to pass a Public Trust background investigation (SF-85P and related DHS forms)
Prior experience supporting CISA, DHS, or another federal cybersecurity/homeland security mission environment
Familiarity with Agile/Scrum or other formal project management methodologies
Experience with SharePoint site design, ServiceNow, or Power Platform in a federal or large-enterprise setting

Core Competencies

Demonstrates expertise in project management, strategic planning, and performance analysis, with a strong focus on developing KPIs and executive-level reporting. Proficient in stakeholder engagement and managing cross-functional teams in a federal cybersecurity environment.

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