Project Manager

Jobtailor

Washington (District of Columbia)

On-site

USD 140,000 - 190,000

Full time

4 days ago

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Job summary

Jobtailor is seeking an experienced IT project and service-delivery leader to supervise federal operations across O&M and application management. You will serve as the main client contact, coordinate with government stakeholders, and drive staffing, budgets, and schedules to meet contract obligations.

You will oversee 24x7 monitoring, incident response, and continuous improvement of processes, while ensuring compliance with FISMA, NIST, and privacy requirements and aligning with enterprise

Qualifications

Bachelor's degree in information technology, computer science, engineering, business or related field; equivalent experience considered
10+ years of progressive IT project or service-delivery experience
Experience leading a federal IT operations, O&M, or managed-services program with multi-disciplinary teams

Responsibilities

Serve as the single accountable project leader and primary customer point of contact
Coordinate with COR/CO, government leadership, development teams, security personnel, subcontractors, and vendors
Direct and supervise the delivery organization; align staffing, skills, and on-call coverage
Resolve issues, allocate resources, set priorities, and elevate decisions affecting scope, schedule, cost, or quality
Maintain KPIs and dashboards covering application health, service performance, workload, and risk
Oversee 24x7 monitoring, incident management, and root-cause analysis; coordinate escalations
Govern release readiness, deployment scheduling, validation, and rollback planning
Ensure compliance with DOT, FISMA, NIST/FIPS, Privacy Act, records management, and security training

Skills

Project management

Application operations management

Risk management

Incident response

Vulnerability management

Change control

Quality assurance

Service-level management

Continuous improvement

Operational documentation

Education

Bachelor's degree in information technology, computer science, engineering, business

Tools

AWS

ITIL

CMMI-SVC

ISO 9001

ISO/IEC 20000

ISO/IEC 27001

Job description

Serve as SFI’s single accountable project leader and primary customer point of contact
Coordinate continuously with the COR, CO, Government project leadership, enterprise shared services, development teams, security personnel, subcontractors, and external vendors
Direct and supervise the delivery organization, aligning staffing, skills, schedules, and on‑call coverage
Resolve project issues, allocate resources, establish priorities, and elevate decisions affecting scope, schedule, cost, quality, security, or mission continuity
Build trusted customer relationships through communications, reporting, issue management, and follow‑through
Lead work planning, deliverables, staffing, financial and schedule oversight, quality assurance, risk and issue management, change control, and executive reporting
Own performance against contractual service levels and quality levels
Maintain KPIs and operational dashboards covering application health, service performance, workload, trends, risks, corrective actions, and customer outcomes
Oversee application operations across development, integration, staging, training, and production environments
Govern release readiness, deployment scheduling, approvals, validation, rollback planning, weekly release coordination, and environment synchronization
Oversee 24x7 monitoring, application health checks, incident/problem management, outage communications, root‑cause follow‑up, and technical response coordination
Ensure Tier 1 and Tier 2 support meets service expectations and coordinate Tier 3 escalations
Maintain compliance with DOT policies, FISMA, NIST/FIPS, the Privacy Act, records‑management obligations, security training, nondisclosure requirements, and rules of behavior
Coordinate vulnerability remediation, patch management, POA&M development, security assessment and authorization support, ATO evidence, audits, and monthly vulnerability reporting
Implement quality controls for deliverables, repositories, inventories, and operational documentation

Requirements

Bachelor's degree in information technology, computer science, engineering, business, or a related field; equivalent relevant experience may be considered
10+ years of progressive IT project or service‑delivery experience
At least 5 years leading a complex federal IT operations, application O&M, infrastructure operations, or managed‑services program
Experience leading a multi-disciplinary team including technical leads, cloud/system/database engineers, DevOps and release personnel, service desk staff, QA, and technical writing support
Experience as the primary customer‑facing program leader with responsibility for contract performance, staffing, risk, schedule, quality, deliverables, and corrective actions
Working knowledge of federal IT security, privacy, ATO/SA&A, vulnerability management, incident response, continuity/disaster recovery, and audit‑support requirements
Experience managing application operations in AWS-hosted environments
Strong command of ITIL‑based incident, problem, change, release, configuration, service‑level, and continual‑improvement practices
Exceptional executive communication, facilitation, analytical, conflict‑resolution, and written reporting skills
Ability to satisfy federal suitability/background investigation, credentialing, security training, nondisclosure, and system‑access requirements
Experience supporting U.S. Federal Government mission systems and coordinating with an enterprise shared‑services organization
Experience with CMMI‑SVC, ISO 9001, ISO/IEC 20000, and ISO/IEC 27001 operating environments
PMP certification, ITIL 4 Foundation or higher certification, and/or AWS certification or practical oversight experience with AWS cloud operations
Must be a U.S. citizen and/or current Green Card holder
Subject to background checks, including criminal history, education, professional certification, previous employment, and credit history
Fingerprinting required for Public Trust background investigation

Core Competencies

Demonstrates extensive experience in leading complex federal IT operations and application management, with a strong focus on compliance, risk management, and customer relationship building. Proficient in overseeing multi‑disciplinary teams and ensuring service delivery aligns with contractual obligations and quality standards.

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