Senior Program Manager - Federal IT Service Desk Lead

ActioNet, Inc.; Washington (District of Columbia); Hybrid; USD 130,000 - 200,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Life and AD&D Insurance

401(k) Savings Plan

Education and Professional Training

Flexible Spending Accounts (FSA)

Employee Referral and MeritRecognition

Job summary

ActioNet is seeking a Senior Program Manager in the Washington, DC metro area to serve as the main point of contact for IT support services and deliverables under a Public Trust contract. The role requires strong leadership, cross-functional coordination, and a commitment to quality and customer satisfaction.

Hybrid work is available. You will drive process improvements, maintain programmatic responsibility, and ensure risks are escalated and resolved, with superb client communication and

Qualifications

• Ten (10) or more years as a Program Manager for the Federal Government.

Responsibilities

• Provides leadership and direction for Project and Program management staff, providing client and project management support, leading to high-quality client delivery
• Maintain overall programmatic responsibility of the contract
• Organize, direct, and manage contract operation support functions involving multiple contract tasks
• Maintain and manage senior-level client/organizational interface
• Ensure satisfactory performance of contract task areas
• Ensures that projects adhere to ActioNet’s Quality Management System, including ActioNet tools and industry best practices, and that adequate status reporting, reviews, and other control tools are employed to keep projects on track and customers fully informed of status
• Ensures that risks and issues identified are driven to closure. Serves as an initial escalation point for issues escalated from the project teams
• Implements cross-project/cross-organization reporting. Develops standards and drives implementation of consistent project-level reporting among PMs.
• Strategically work together with cross-functional teams to provide innovative, customer-focused experiences

Skills

Program management

Leadership

Customer service

Communication

Problem-solving

Time management

Team collaboration

Education

Bachelor’s degree in CS/IS

ITIL Certification

HDI Certification - Support Center Manager

ServiceNow Certification

Tools

ITIL

Agile

PMP

ServiceNow

HDI Certification

Job description

ActioNet is seeking a Senior Program Manager in the Washington, DC metro area to serve as the main point of contact for IT support services and deliverables under a Public Trust contract. The role requires strong leadership, cross-functional coordination, and a commitment to quality and customer satisfaction.

Hybrid work is available. You will drive process improvements, maintain programmatic responsibility, and ensure risks are escalated and resolved, with superb client communication and