Senior Federal Program Manager - IT Service Delivery

ActioNet, Inc.; Washington (District of Columbia); Hybrid; USD 130,000 - 200,000; Full time

Benefits offered by this job

Hybrid work option

Healthcare benefits

Job summary

ActioNet is seeking a Program Manager to serve as the main POC for IT support services and deliverables in the Silver Spring, MD area with hybrid work flexibility. The role requires overseeing the contract, coordinating cross-functional teams, and driving process improvements while maintaining excellent customer satisfaction.

The ideal candidate has 10+ years as a Federal Program Manager, PMP, and proven leadership of large Enterprise Service Desk teams, with strong ITIL and Agile experience.

Qualifications

• Ten (10) or more years as a Program Manager for the Federal Government.
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Responsibilities

• Provides leadership and direction for Project and Program management staff, providing client and project management support, leading to high-quality client delivery.
• Maintain overall programmatic responsibility of the contract.
• Organize, direct, and manage contract operation support functions involving multiple contract tasks.
• Maintain and manage senior-level client/organizational interface.
• Ensure satisfactory performance of contract task areas.
• Ensures that projects adhere to ActioNet’s Quality Management System, including ActioNet tools and industry best practices, and that adequate status reporting, reviews, and other control tools are employed to keep projects on track and customers fully informed of status.
• Ensures that risks and issues identified are driven to closure. Serves as an initial escalation point for issues escalated from the project teams.
• Implements cross-project/cross-organization reporting. Develops standards and drives implementation of consistent project-level reporting among PMs.
• Strategically work together with cross-functional teams to provide innovative, customer-focused experiences

Skills

Program management

Leadership

Customer service

Interpersonal skills

Time management

Problem solving

Education

Bachelor’s degree in computer science / information systems

ITIL 4 Certification

HDI Certification - Support Center Manager

ServiceNow certification

Job description

ActioNet is seeking a Program Manager to serve as the main POC for IT support services and deliverables in the Silver Spring, MD area with hybrid work flexibility. The role requires overseeing the contract, coordinating cross-functional teams, and driving process improvements while maintaining excellent customer satisfaction.

The ideal candidate has 10+ years as a Federal Program Manager, PMP, and proven leadership of large Enterprise Service Desk teams, with strong ITIL and Agile experience.