Senior Federal ITSM Program Lead

3M Consultancy; Washington; On-site; USD 120,000 - 150,000; Full time

Job summary

A leading consultancy firm is seeking a Senior Program Manager for their Washington, United States location. This role involves overseeing service desk operations for federal agency contracts, ensuring compliance with federal standards, and managing a team of IT professionals. The ideal candidate will possess a deep understanding of federal IT environments, strong leadership skills, and a proven track record in managing large, complex programs. A Bachelor's and relevant certifications are required for this position, which offers a chance to drive innovation and compliance in IT services.

Qualifications

• 8+ years of experience managing large-scale IT programs, including 5+ years in federal contracting environments.
• Demonstrated success in managing multi-million-dollar contracts and meeting/exceeding SLA commitments.

Responsibilities

• Oversee execution of program delivery and operations for federal ITSM contracts.
• Lead, mentor, and supervise service delivery teams.
• Serve as the primary point of contact for federal clients.

Skills

Leadership

Communication

Stakeholder Management

Project Management

Technical Expertise

Education

Bachelor’s degree in Information Technology, Business Administration, or a related field

Master’s degree in business or a related field

Tools

ITIL Expert or Managing Professional certification

PMP or PgMP certification

Job description

A leading consultancy firm is seeking a Senior Program Manager for their Washington, United States location. This role involves overseeing service desk operations for federal agency contracts, ensuring compliance with federal standards, and managing a team of IT professionals. The ideal candidate will possess a deep understanding of federal IT environments, strong leadership skills, and a proven track record in managing large, complex programs. A Bachelor's and relevant certifications are required for this position, which offers a chance to drive innovation and compliance in IT services.