Senior Program Manager, Dedicated Workplace Teams (Remote)

Rainfall Ventures; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health, Dental, Vision benefits

401(k) match

Therapy visits

Paid time off

Parental leave

Noom access

Fertility support

Wellhub program

BrightHorizons

Professional development reimbursement

Donation matching

Job summary

Spring Health is hiring a Senior Program Manager, Dedicated Workplace Teams, to own the operational design and delivery for a strategic workplace program. This remote, high-impact role partners with Clinical Operations, Customer Success, Analytics, and Product to translate customer commitments into measurable outcomes and scalable processes.

You will drive readiness, governance, and executive communications while balancing customer needs with operational realities across travel up to 20-30%.

Qualifications

• 4+ years of experience in program management, operations, implementation, customer delivery, strategy and operations, or similar cross-functional roles.

Responsibilities

• Own the end-to-end operational strategy and execution for a dedicated workplace program, translating customer goals, program performance, and internal constraints into clear priorities, success metrics, and delivery plans.
• Lead complex, cross-functional workstreams across Clinical Operations, Customer Success, Analytics, Product, Marketing, and other partners; independently determine the approach, drive decisions to closure, and deliver durable outcomes.
• Establish program health mechanisms - including performance dashboards, operating cadences, decision and RAID logs, dependency tracking, and escalation paths - so leaders can manage proactively and the customer experience remains reliable.
• Analyze program performance and stakeholder feedback to identify root causes, risks, and opportunities; develop evidence-based recommendations and lead the implementation of improvements.
• Design and implement scalable processes, workflows, governance, and tools that improve execution, accountability, readiness, adoption, and the member and customer experience.
• Serve as a trusted operational partner to senior customer and internal stakeholders, adapting communication and recommendations to influence complex decisions and balance customer needs with operational realities.
• Lead customer readiness and change-management efforts for program launches, new ways of working, and material changes, including communications, enablement, feedback loops, and adoption measurement.
• Own executive-ready business reviews and program narratives that clearly communicate performance, insights, risks, tradeoffs, decisions needed, and expected impact.
• Anticipate downstream risks and dependencies, surface tradeoffs early, and drive practical mitigation plans through resolution.
• Codify lessons learned into reusable playbooks, operating standards, and frameworks that strengthen the Dedicated Workplace Teams model over time

Skills

Program management

Cross-functional leadership

Analytical thinking

Operational strategy

Stakeholder management

Job description

Spring Health is hiring a Senior Program Manager, Dedicated Workplace Teams, to own the operational design and delivery for a strategic workplace program. This remote, high-impact role partners with Clinical Operations, Customer Success, Analytics, and Product to translate customer commitments into measurable outcomes and scalable processes.

You will drive readiness, governance, and executive communications while balancing customer needs with operational realities across travel up to 20-30%.