Senior Manager, Safety Programs & Customer Experience

Amazon Inc.; Bellevue (WA); On-site; USD 151,000 - 205,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

Job summary

Amazon.com Services LLC is seeking a Sr. Manager, Safety Programs for NA Surface Transportation to lead a team building and deploying mechanisms that improve on-road safety, compliance, and the end-customer delivery experience across middle-mile operations.

The ideal candidate has strong people and project management experience, a background in safety management systems, and the ability to translate complex policies into effective programs with legal, policy, and business partners.

Qualifications

• 5+ years of team management experience.
• 7+ years of program or project management experience.
• Experience presenting to and influencing senior executives up to VP level.
• 7+ years cross-functional experience with tech and non-tech teams.

Responsibilities

• Lead the team to deliver large-scale strategic programs end to end, on time and with quality.
• Identify and mitigate program risks with operations, business, and tech partners; communicate with and influence VP-level stakeholders.
• Become the expert on domain trends and root causes (safety incidents or customer experience) and design creative solves.
• Build policy, process, and KPIs that reduce risk and liability in operations or improve customer experience.
• Scope future-state solutions, influence roadmap decisions, and measure effectiveness over time.
• Engage drivers, carriers, and field teams for Voice of Customer to improve programs.
• Drive consistent outcomes across 3P carrier base.

Skills

Team management

Program management

Executive stakeholder influence

Cross-functional collaboration

Education

Bachelor's degree in a technical or quantitative field

Job description

Amazon.com Services LLC is seeking a Sr. Manager, Safety Programs for NA Surface Transportation to lead a team building and deploying mechanisms that improve on-road safety, compliance, and the end-customer delivery experience across middle-mile operations.

The ideal candidate has strong people and project management experience, a background in safety management systems, and the ability to translate complex policies into effective programs with legal, policy, and business partners.