Senior Program Manager: Customer Engagement & Events

Speedrun Talent Network; New York (NY); On-site; USD 136,000 - 187,000; Full time

Job summary

Harvey is seeking a highly resourceful Program Manager to drive a broad portfolio of Customer Engagement initiatives, spanning events, executive engagement, loyalty programs, and strategic projects. This cross-functional role requires turning ambitious ideas into well-executed programs in collaboration with Marketing, Sales, and Customer Success.

The ideal candidate brings strong project management, stakeholder management, and a bias toward action, with experience in scaling programs for a

Qualifications

• 5–8+ years of experience in customer marketing, program management, experiential marketing, strategic operations, or related roles.
• Exceptional project management and organizational skills, with demonstrated ability to independently own and deliver complex, multi-stakeholder initiatives from inception through completion.
• Strong cross-functional leadership and stakeholder management skills, with the ability to influence without direct authority and work effectively with senior internal and external stakeholders.
• Familiarity with tools such as Notion, Asana, Airtable, or similar project management platforms.

Responsibilities

• Own end-to-end delivery of multiple concurrent initiatives, translating strategic objectives into detailed project plans with clear milestones, owners, timelines, dependencies, and deliverables.
• Drive alignment and accountability across cross-functional stakeholders, proactively managing competing priorities, identifying risks, resolving blockers, and ensuring nothing falls through the cracks.
• Lead projects, tracking, and documentation across the broader team, often building the operational framework for initiatives without an existing playbook.
• Lead planning and execution of customer-facing programs, including community events, roundtables, activations, and strategic partnerships.
• Help develop, launch, and operationalize new customer loyalty, recognition, gifting, and engagement initiatives.
• Manage program logistics, budgets, vendors, external partners, and production to deliver high-quality experiences.
• Drive execution of research and thought leadership initiatives, coordinating internal teams, external partners, timelines, and deliverables.
• Own internal customer engagement initiatives, including customer participation in advocacy activities.
• Establish scalable project management processes, trackers, workflows, and reporting to improve visibility, accountability, and operational efficiency as the function grows.

Skills

Program management

Customer marketing

Experiential marketing

Strategic operations

Cross-functional leadership

Tools

Notion

Asana

Airtable

Job description

Harvey is seeking a highly resourceful Program Manager to drive a broad portfolio of Customer Engagement initiatives, spanning events, executive engagement, loyalty programs, and strategic projects. This cross-functional role requires turning ambitious ideas into well-executed programs in collaboration with Marketing, Sales, and Customer Success.

The ideal candidate brings strong project management, stakeholder management, and a bias toward action, with experience in scaling programs for a