Senior Customer Engagement & Community Builder

Harvey AI; New York (NY); Híbrido; USD 160 000 - 220 000; Tempo integral

Resumo da oferta

Harvey, Inc. is seeking a Community Lead to build and scale programs that turn customers into advocates, deepen loyalty, and strengthen Harvey’s customer community.

This multidisciplinary role spans customer marketing, community, advocacy, events, research, and program management, requiring a leader who can design trusted relationships, manage complex programs, and scale playbooks while keeping the personal touch that drives engagement in the Harvey ecosystem.

Qualificações

• 8+ years of experience in customer marketing, community, advocacy, lifecycle marketing, events, research programs, program management, customer success, or related roles.
• Experience building or scaling customer-facing programs such as user groups, customer communities, advocacy programs, executive programs, ambassador programs, advisory boards, awards, customer events, or research-backed thought leadership initiatives.
• Strong multidisciplinary customer marketing instincts: you understand how to create programs that drive engagement, loyalty, advocacy, storytelling, thought leadership, and business impact.
• Experience coordinating with external partners, agencies, research firms, analysts, or other third parties is a strong plus.
• Excellent program management skills, with the ability to manage multiple complex workstreams simultaneously in a fast-moving environment.

Responsabilidades

• Design, launch, and scale customer community programs that create sustained engagement beyond one-off events, including power user initiatives, advocate cohorts, customer councils, user groups, awards, recognition moments, and loyalty programs.
• Build programming that gives customers meaningful ways to participate, sharing feedback, contributing ideas, joining peer conversations, speaking at events, testing new concepts, and helping shape the future of legal AI.
• Elevate customer impact through stories, events, panels, research, internal moments, awards, and external programming.
• Create repeatable program models, playbooks, calendars, and operating rhythms that allow customer community and advocacy programs to scale.
• Serve as a front-line ambassador for Harvey with customers, power users, champions, speakers, research contributors, executive sponsors, and community members.
• Build genuine customer relationships, understanding each customer’s goals, product usage, influence, and potential role in the broader Harvey ecosystem.

Conhecimentos

Customer marketing

Community building

Advocacy programs

Events

Research programs

Program management

Customer success

Cross-functional collaboration

Ferramentas

Notion

Asana

Airtable

Salesforce

Marketing automation tools

Descrição da oferta de emprego

Harvey, Inc. is seeking a Community Lead to build and scale programs that turn customers into advocates, deepen loyalty, and strengthen Harvey’s customer community.

This multidisciplinary role spans customer marketing, community, advocacy, events, research, and program management, requiring a leader who can design trusted relationships, manage complex programs, and scale playbooks while keeping the personal touch that drives engagement in the Harvey ecosystem.