Senior Program Manager – Customer Engagement & Experiences

Harvey; New York (NY); On-site; USD 136,000 - 187,000; Full time

Job summary

Harvey is seeking a highly resourceful Program Manager to drive a broad portfolio of Customer Engagement initiatives spanning events, executive engagement, loyalty programs, and strategic projects. You’ll partner closely with Marketing, Sales, and Customer Success to move initiatives from concept through planning, execution, and delivery, balancing ambition with disciplined execution.

The ideal candidate is an exceptional project manager and customer marketing generalist who thrives in a

Qualifications

• 5–8+ years of experience in customer marketing, program management, experiential marketing, strategic operations, or related roles.
• Exceptional project management and organizational skills.
• Strong cross-functional leadership with stakeholder management.
• Familiarity with Notion, Asana, Airtable.

Responsibilities

• Own end-to-end delivery of multiple concurrent initiatives with clear milestones and owners.
• Lead customer marketing programs, events, loyalty initiatives, and partnerships.
• Drive scalable processes and reporting to improve visibility and efficiency.

Skills

Project management

Cross-functional leadership

Stakeholder management

Tools

Notion

Asana

Airtable

Job description

Harvey is seeking a highly resourceful Program Manager to drive a broad portfolio of Customer Engagement initiatives spanning events, executive engagement, loyalty programs, and strategic projects. You’ll partner closely with Marketing, Sales, and Customer Success to move initiatives from concept through planning, execution, and delivery, balancing ambition with disciplined execution.

The ideal candidate is an exceptional project manager and customer marketing generalist who thrives in a