Senior Program Manager, Change & Delivery

Bank of America; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Bank of America is seeking an experienced Project Manager to lead complex cross-functional programs for Line of Business products and processes. You will partner with the business to sustain change, document performance, and drive strategic improvements, serving as the primary contact for department managers on critical initiatives.

You will develop project deliverables with SMEs, Product Managers, and Technology Leads, and ensure governance, readiness, and reporting across multiple work

Qualifications

• 5+ years of end-to-end project management experience including process improvement/re-engineering, employee readiness efforts and technology change efforts
• Working knowledge of project management methodologies (Agile)
• Proven experience with managing a medium/large project, varying levels of stakeholders and ability to communicate effectively and influence decisions to achieve desired results
• Effective simultaneous oversight and management of multiple large scale, technology dependent initiatives and projects/tasks
• Proven problem-solving skills and strong decision-making skills with an assertive and proactive communication style
• Must be proficient in data management to include strong data analytic capability
• Must have strong organizational skills and be able to handle multiple tasks

Responsibilities

• Plans, organizes, monitors, and controls project using appropriate tools and techniques to ensure project completion and benefits are achieved.
• Ensures that all applicable Global Change Standards, Enterprise Procedures and any FLU/CF Procedures are followed for the project and that documentation meets Enterprise and LOB requirements.
• Central point of contact with responsibility for end-to‑end project status, tracking against critical path deadlines and overall business measures of success, ensures appropriate checkpoints and engagement with cross functional stakeholders, support for escalations, etc.
• Responsible for development of key project deliverables, in coordination with Process Owner/Business Owners, SMEs, Product Managers, Technology Leads, project team and business partners (Kickoff, Materiality Assessment, System of Record setup, Charter, Stakeholder List, Project Plan, Risk Assessment (UCRA), Control plan, Project Tollgates, etc.
• Facilitate and contribute with LOB/SMEs/Technology/Process Design/Reporting to identify primary and secondary metrics; define approach to validate success with data/reporting.
• Coordinate with partners to track resolution of post install defects identified within project warranty period; ensure stability of process and transition to BAU.
• Support Program Manager and Portfolio Manager in documenting Program/Project health every month, using the Strategic and Execution and Financial Health conditions, and present to senior leaders when status necessitates.
• Work closely with less experienced project managers and analysts to train, direct, influence outcomes on projects supporting same Programs or Line of Business.

Skills

Project management

Agile methodologies

Data analytics

Communication

Problem solving

Organizational skills

Process design

Leadership

Influence

Prioritization

Process Mapping

KPIs

Collaboration

Job description

Bank of America is seeking an experienced Project Manager to lead complex cross-functional programs for Line of Business products and processes. You will partner with the business to sustain change, document performance, and drive strategic improvements, serving as the primary contact for department managers on critical initiatives.

You will develop project deliverables with SMEs, Product Managers, and Technology Leads, and ensure governance, readiness, and reporting across multiple work