Senior Program Lead – Automation & AI for Return Logistics

Amazon Inc.; Phoenix (AZ); On-site; USD 151,000 - 205,000; Full time

Benefits offered by this job

Sign-on payments

RSUs

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC's Return Logistics Operations Integration (RLOI) team is seeking a Senior Manager, Program Management to own end-to-end initiatives across Return Logistics sites, driving automation, process excellence, and cost-to-serve improvements while expanding AI capabilities.

You will coach a high‑performing team, align 10+ stakeholders on roadmaps, and use data to reduce defects and improve gross recovery metrics, with a focus on scalable, hands-off tooling for frontline

Qualifications

• 7+ years of team management experience.
• Bachelor's degree in supply chain, business, engineering, finance or related field.
• Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level.

Responsibilities

• Lead and develop a high-performing program management team, coaching members to balance long-term strategic initiatives with tactical execution while advancing AI capabilities and modern program management practices.
• Own end-to-end program delivery for automation and process excellence initiatives across Return Logistics sites, coordinating resources, mitigating risks, and tracking progress to achieve measurable improvements in gross recovery metrics and operational defects.
• Influence and align 10+ cross-functional stakeholder teams to drive consensus on product roadmaps and process changes, adapting communication approaches based on stakeholder backgrounds and managing expectations effectively.
• Analyze complex operational data and performance patterns to identify improvement opportunities, evaluate alternatives, and implement solutions that reduce problem-solve defects while improving cost to serve for Return Logistics operations.
• Drive the design and implementation of business configuration tools and low-code solutions that create hands-off-the-wheel capabilities, raising the bar on operational workflows while making it easier for associates to execute correctly.

Skills

Team management

Advanced Excel

Education

Bachelor's degree in relevant field

Job description

Amazon.com Services LLC's Return Logistics Operations Integration (RLOI) team is seeking a Senior Manager, Program Management to own end-to-end initiatives across Return Logistics sites, driving automation, process excellence, and cost-to-serve improvements while expanding AI capabilities.

You will coach a high‑performing team, align 10+ stakeholders on roadmaps, and use data to reduce defects and improve gross recovery metrics, with a focus on scalable, hands-off tooling for frontline