Senior Manager, Program Management, RLOI UTR: PEX

Amazon Inc.; Phoenix (AZ); On-site; USD 151,000 - 205,000; Full time

Benefits offered by this job

Sign-on payments

RSUs

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC's Return Logistics Operations Integration (RLOI) team is seeking a Senior Manager, Program Management to own end-to-end initiatives across Return Logistics sites, driving automation, process excellence, and cost-to-serve improvements while expanding AI capabilities.

You will coach a high‑performing team, align 10+ stakeholders on roadmaps, and use data to reduce defects and improve gross recovery metrics, with a focus on scalable, hands-off tooling for frontline

Qualifications

• 7+ years of team management experience.
• Bachelor's degree in supply chain, business, engineering, finance or related field.
• Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level.

Responsibilities

• Lead and develop a high-performing program management team, coaching members to balance long-term strategic initiatives with tactical execution while advancing AI capabilities and modern program management practices.
• Own end-to-end program delivery for automation and process excellence initiatives across Return Logistics sites, coordinating resources, mitigating risks, and tracking progress to achieve measurable improvements in gross recovery metrics and operational defects.
• Influence and align 10+ cross-functional stakeholder teams to drive consensus on product roadmaps and process changes, adapting communication approaches based on stakeholder backgrounds and managing expectations effectively.
• Analyze complex operational data and performance patterns to identify improvement opportunities, evaluate alternatives, and implement solutions that reduce problem-solve defects while improving cost to serve for Return Logistics operations.
• Drive the design and implementation of business configuration tools and low-code solutions that create hands-off-the-wheel capabilities, raising the bar on operational workflows while making it easier for associates to execute correctly.

Skills

Team management

Advanced Excel

Education

Bachelor's degree in relevant field

Job description

Senior Manager, Program Management, RLOI UTR: PEX

Job ID: 10581781 | Amazon.com Services LLC

Are you ready to transform Return Logistics operations at scale? We're seeking a strategic program leader who thrives on solving complex operational challenges while building high-performing teams. In this role, you'll act as a business owner directly impacting Amazon's profit and loss, driving process excellence across Return Logistics sites while reducing operational defects year over year. You'll lead initiatives that improve cost to serve and recovery metrics while developing talent through innovative adoption of AI skills.

Key job responsibilities

• Lead and develop a high-performing program management team, coaching members to balance long-term strategic initiatives with tactical execution while advancing AI capabilities and modern program management practices
• Own end-to-end program delivery for automation and process excellence initiatives across Return Logistics sites, coordinating resources, mitigating risks, and tracking progress to achieve measurable improvements in gross recovery metrics and operational defects
• Influence and align 10+ cross-functional stakeholder teams to drive consensus on product roadmaps and process changes, adapting communication approaches based on stakeholder backgrounds and managing expectations effectively
• Analyze complex operational data and performance patterns to identify improvement opportunities, evaluate alternatives, and implement solutions that reduce problem-solve defects while improving cost to serve for Return Logistics operations
• Drive the design and implementation of business configuration tools and low-code solutions that create hands-off-the-wheel capabilities, raising the bar on operational workflows while making it easier for associates to execute correctly

A day in the life

Your day starts by reviewing operational metrics and identifying trends that need attention. You'll lead strategic planning sessions with your program management team, discussing priorities for automation design initiatives and process improvements across Return Logistics sites. Mid-morning, you're facilitating alignment meetings with cross-functional stakeholders—from operations teams to product managers, influencing roadmap decisions that balance customer experience with associate needs. In the afternoon, you're analyzing data to evaluate solutions for reducing operational defects, then coaching a team member on stakeholder management techniques. You'll wrap up by reviewing progress on your hands-off-the-wheel tooling initiatives and planning next steps for continuous improvement projects.

About the team

The Reverse Logistics Operations Integration (RLOI) team drives innovation across all aspects of Return Logistics Under The Roof operations, including Customer Returns, Amazon Resale, Specialty, External Repairs, and Box on Demand. We focus on driving performance efficiencies while maintaining or raising the quality bar in everything we do. Our team culture balances developing scalable long-term processes with implementing scrappy, quick wins for pilots and continuous improvement initiatives.

We're problem solvers who challenge conventional approaches and thrive in fast-paced environments. Working across multiple business units, we design and implement solutions that drive meaningful operational improvements. Join us to influence the future direction of Return Logistics operations across North America, Europe, and beyond, while working with a team that values innovation, collaboration, and continuous learning.

Basic Qualifications

• 7+ years of team management experience
• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
• Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level

Preferred Qualifications

• Experience implementing repeatable processes and driving automation or standardization
• MBA
• 10+ years of delivering cross functional projects experience
• Knowledge of lean techniques and Six Sigma tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, AZ, Phoenix - 151,400.00 - 204,800.00 USD annually
USA, TX, Dallas - 151,400.00 - 204,800.00 USD annually
USA, WA, Bellevue - 151,400.00 - 204,800.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.