Senior Program Director, Tolling Operations

Maximus; Madison (WI); On-site; USD 175,000 - 185,000; Full time

Job summary

Maximus is seeking a Sr. Program Director to lead the NYS Thruway program, responsible for strategic direction, P&L oversight, and client management. The role requires experience with state government contracts, tolling, and large call centers.

Travel to New York and relocation assistance are included as needed. The successful candidate will oversee program performance, budgeting, compliance, and staff development across the project's lifecycle, with a focus on delivering results and maintaining

Qualifications

• Professional leadership overseeing large, multi-faceted programs.
• Experience managing P&L and budgets for government-related contracts.
• Proven ability to manage client relationships and executive communication.

Responsibilities

• Oversee financial performance including budgeting, forecasting and P&L.
• Ensure contract compliance with state and federal regulations.
• Lead program operations, HR, budgeting and scheduling across the project.
• Manage internal reporting, audits, and resource planning.
• Guide RFIs, RFPs and RFQs supporting proposal development.

Skills

P&L management

Budgeting & forecasting

Call center leadership

State government contracts

Executive presence

Client management

Education

Bachelor's degree in related field

Job description

Job Description

Maximus is currently hiring for a Sr. Program Director to lead our NYS Thruway team.

The Sr. Program Director is responsible for the strategic direction of the NYS Thruway project, P&L, project performance, and client management.

The successful candidate must have strategic leadership, State government contract implementation and post go-live support, executive presence, tolling, and call center leadership.

This position is contingent upon award and will be supporting a program within New York State. Travel will be required to New York as needed. Relocation assistance is provided.

Essential Duties and Responsibilities

• Oversee and manage the Project's financial performance, including budgeting, forecasting, and analyzing profit and loss statements to ensure financial targets are met and profitability is maintained.

• Ensure program operations comply with all applicable requirements of the contract, as well as state and federal regulations.

• Ensure established goals and objectives support the overall project strategies.

• Oversee all project administrative operations including budget, financial controls, and human resources.

• Plan, develop, and schedule priorities for achieving operational and performance goals.

• Review management, productivity, and financial reports and studies to ensure program objectives are met.

• Participate in internal audits, research studies, forecasts, and modeling exercises to support project direction and guidance.

• Manage operational managers, including monitoring performance, providing mentoring, and professional development guidance.

• Capture and maintain resource assignments and utilization across the enterprise to proactively assess and align staffing levels.

• Work with internal leadership to facilitate and define priorities including establishing milestones, realistic schedule and securing resources across all strategic initiatives.

• Ensure comprehensive management of defined initiatives that include monitoring of the budget, schedule, resource availability, and organizational alignment.

• Guide and support RFIs, RFPs and RFQs, response development including writing to management approaches, whitepapers, and concept development.

'- Leads the strategic direction for the government project.

• Leads client management, presentation, and contract success.

• Responsible for contract profit & loss (P&L).

Minimum Requirements

'- Bachelor's degree in related field required.

• 12-15 years of professional experience in a related field required.

'- Experience leading state tolling contracts.

• Experience leading large call center (~700 contact center agents), including meeting all KPIs, SLAs, quality, and compliance requirements.

• Must currently live in, or, be willing to relocate to New York state.

• Experience implementing a State contract of at least 750 people.

Preferred Skills and Qualifications

• Project Management Professional (PMP) certification.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$175,000

Maximum Salary

$185,000