Director, Tolling & Contact Center Operations (State Project)

Maximus; United States; Remote; USD 130,000 - 170,000; Full time

Benefits offered by this job

Bonuses based on performance

Medical, dental, vision, prescription,

Life insurance

401K with company match

Unlimited time off

Employee assistance program (EAP)

Tuition reimbursement

Wellness program

Job summary

Maximus is hiring a Program Director to lead the NYS Thruway team and oversee the day-to-day execution of the project. You will manage call center, QA, training, reporting, and compliance operations to ensure contract success.

Ideal candidates will have experience leading State government contracts that include call center and tolling components, with strong program management and stakeholder coordination skills. Relocation assistance is provided for this onsite role in New York State.

Qualifications

• Experience leading State government contracts that include call center and tolling components.
• Strong leadership and program management skills for complex, multi-functional projects.

Responsibilities

• Lead day-to-day execution of the NYS Thruway project including call center, QA, training, reporting and compliance operations.
• Oversee integration and performance of subcontractors and internal teams to meet contract requirements.

Job description

Maximus is hiring a Program Director to lead the NYS Thruway team and oversee the day-to-day execution of the project. You will manage call center, QA, training, reporting, and compliance operations to ensure contract success.

Ideal candidates will have experience leading State government contracts that include call center and tolling components, with strong program management and stakeholder coordination skills. Relocation assistance is provided for this onsite role in New York State.