Director, Tolling & State Contact Center Operations

Maximus; Boise (ID); On-site; USD 145,000 - 155,000; Full time

Benefits offered by this job

Bonuses based on performance

Comprehensive Insurance Coverage

401K Retirement Savings with Company M

Unlimited Time Off

Relocation assistance

Tuition Reimbursement

Employee Discounts

Job summary

Maximus is seeking a Program Director to lead the NYS Thruway team, directing call center, QA, training, reporting, and compliance operations. The role requires experience managing State government contracts with tolling components and leading large teams.

The position is fully onsite in New York State with relocation assistance. The ideal candidate will have tolling operations leadership, PMP certification, and a track record of delivering under contract-based settings.

Qualifications

• Bachelor's degree in a relevant field with 10+ years of professional experience.
• Experience leading day-to-day operations for state tolling contracts.
• Experience managing a large call center (~700 agents) with KPIs, SLAs and compliance.
• Willingness to relocate to New York state.

Responsibilities

• Oversee project financial performance, budgets, forecasts, and P&L analysis.
• Serve as the primary contact for the state client.
• Ensure contract operations comply with all requirements and regulations.
• Set goals and objectives with Project Manager to support strategy.
• Oversee administrative operations including budgets and HR.
• Plan and schedule priorities to meet performance goals.
• Review reports to ensure objectives are met and actions taken.
• Support audits, forecasts, and modeling for project direction.
• Manage operational managers, including performance appraisals and development.
• Demonstrate proactive leadership to meet corporate goals.
• Perform other duties as assigned by management.

Education

Bachelor's degree

PMP certification

Job description

Maximus is seeking a Program Director to lead the NYS Thruway team, directing call center, QA, training, reporting, and compliance operations. The role requires experience managing State government contracts with tolling components and leading large teams.

The position is fully onsite in New York State with relocation assistance. The ideal candidate will have tolling operations leadership, PMP certification, and a track record of delivering under contract-based settings.