Sr. Implementation Project Manager, Tolling & Contact Center Operations

Maximus; New York (NY); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Maximus is seeking a Sr. Implementation Project Manager to lead tolling and contact center project implementations for the NYS Thruway team.

The role requires managing initiatives from contract signing through post go-live support, with travel to New York and relocation assistance offered. The ideal candidate has 7–10 years of PM experience, strong leadership and communication skills, and familiarity with government contracts in tolling or call centers.

Qualifications

• Bachelor's Degree required.
• 7–10 years of experience in project management.
• Strong communication, negotiation, and leadership skills.
• Experience leading government contract implementations in tolling and call centers.
• PMI PMP and Agile certifications preferred.
• Experience using Smartsheet and Jira preferred.

Responsibilities

• Lead project planning activities and develop schedules and WBS.
• Monitor progress, address issues, and escalate decisions.
• Develop and track risk management plans.
• Provide status updates to stakeholders.
• Implement process improvements for customers.
• Lead continuous improvement teams.
• Direct PM staff and manage workload.
• Travel to New York as needed; relocation assistance provided.

Skills

Leadership

Stakeholder management

Communication

Negotiation

Team facilitation

Jira

Smartsheet

MS Office

Public speaking

Education

Bachelor's Degree

PMP certification

Agile certification

Tools

Smartsheet

Jira

MS Office

Job description

Sr. Implementation Project Manager, Tolling & Contact Center Operations

General information

Date

Thursday, August 27, 2026

City

Remote

Country

United States

Working time

Full-time

Description & Requirements

Maximus is currently hiring for a Sr. Implementation Project Manager to support our NYS Thruway team.

The Sr. Implementation Project Manager is responsible for leading the tolling and contact center project implementation from contract signing through post go-live support. Previous experience leading government contract implementations within contact center and tolling systems is necessary for consideration.

This position is contingent upon award and will be supporting a program within New York State. Travel will be required to New York as needed. Relocation assistance is provided.

Essential Duties and Responsibilities:

• Facilitate and prepare all planning activities and artifacts for complex initiatives including project scope statements, work breakdown structure, and detailed project schedule.
• Monitor schedule progress, and implement corrective measures as needed. Monitor and facilitate the tracking and resolution of issues and decisions impacting the project.
• Develop and monitor risk plans to ensure mitigation strategies are in place and being executed.
• Prepare and deliver project status information to stakeholders.
• Implement solutions to improve or enhance processes and services provided to our customers.
• Lead continuous improvement teams.
• Direct the activities of project management staff, and assist with prioritizing workload, resolving issues, and acting as point of escalation.
• Bachelor's Degree
• 7-10 years of experience
• Strong skills in critical thinking, interpersonal interactions (negotiation, conflict resolution, consulting, and mentoring), team facilitation/leadership, and presentation/public speaking.
• Ability to work on multple projects under time constraints.
• Proactive, analytical, and process driven, with a strong focus on meeting deliverables and advocating on behalf of the customer.
• Strong verbal and written communication skills required.
• Must be comfortable working in a team environment, as well as independently, and possess a strong sense of accountability and urgency in completing assignments.
• Experience in managing large corporate initiatives.
• Excellent working knowledge of MS Office products.
• Supervisory or management experience preferred.
• Experience using Smartsheet and Jira preferred.
• Experience in both Waterfall and Agile methodologies highly preferred.
• PMP certification highly preferred.
• Agile certification highly preferred.
• Experience in Health Care/Business Administration or related field preferred.
• Experience leading state government project implementation within the tolling and call center space.
• Project Management Professional (PMP) certification.
• Must currently live in, or, be willing to relocate to New York state.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at [e-mail] .