Senior Program Delivery Leader — Cross‑Functional Tech Programs

World Wide Technology, Inc.; United States; On-site; USD 138,000 - 172,000; Full time

Benefits offered by this job

Health and wellbeing benefits (Health,

Job summary

World Wide Technology, Inc. is seeking a Senior Manager, Program Delivery to lead complex, cross-functional technology programs that deliver measurable business value for clients.

You will oversee a portfolio of strategic initiatives, ensuring delivery excellence, client satisfaction, and strong financial performance. The role requires mentoring PMs and delivery leads, partnering withSales and Solutions teams, and aligning programs with client goals.

Qualifications

• 10+ years of progressive experience leading program managers in a professional services or managed services environment.
• Experience in a leading consulting firm overseeing large and complex technical projects for clients across industries, technologies, and regions.
• Demonstrated leadership, communication and interpersonal skills to engage all levels of the organization.
• Experience working with internal and external cross-functional teams.
• Effective written and verbal communication and negotiation skills, especially with customers.
• Proven ability to coach and grow high-performing teams.

Responsibilities

• Lead the successful delivery of programs by managing scope, budget, schedule, and quality across multiple projects and workstreams.
• Ensure adherence to delivery frameworks, methodologies, and best practices to drive consistency and excellence.
• Proactively identify and mitigate delivery risks, escalating as necessary to protect outcomes and relationships.
• Build and maintain trusted relationships with clients, from executives to technical leaders, aligning delivery with business goals.
• Serve as the point of escalation for program-related concerns, collaborating cross-functionally to resolve issues and maintain customer satisfaction.
• Partner with Sales, Solutions, and Account Teams to ensure alignment on customer vision and priorities.
• Oversee financial performance across programs, ensuring profitability, forecasting accuracy, and adherence to contract terms.
• Manage change orders, invoicing, and budget adjustments in collaboration with internal finance and customer stakeholders.
• Lead and mentor a team of project managers, consultants, and technical experts, fostering a culture of collaboration, innovation, and excellence.
• Collaborate closely with sales, solution, and delivery teams to ensure seamless alignment across the organization.
• Identify talent gaps or needs and support staffing efforts to meet current and upcoming delivery demands.

Skills

Program leadership

Client relationship management

Delivery management

Cross-functional collaboration

Negotiation skills

Mentoring

Education

Bachelor's Degree

Tools

MS Office

Project management tools

Job description

World Wide Technology, Inc. is seeking a Senior Manager, Program Delivery to lead complex, cross-functional technology programs that deliver measurable business value for clients.

You will oversee a portfolio of strategic initiatives, ensuring delivery excellence, client satisfaction, and strong financial performance. The role requires mentoring PMs and delivery leads, partnering withSales and Solutions teams, and aligning programs with client goals.