Senior Program Analyst: Process & Training Lead

Business and Financial Operations; Tallahassee (FL); On-site; USD 80,000 - 115,000; Full time

Job summary

The Florida Department of Revenue's Child Support Program in Tallahassee seeks a Senior Program Analyst to serve as Process Owner and Project Lead for Procedures and Training initiatives. You will coordinate project activities, edit publications, and manage operational plans and reports, while providing consultative support, researching process improvements, and handling complex analytical work.

The role requires leading teams, managing projects, researching information, and producing polished

Qualifications

• Two years of experience leading teams and managing projects.
• Two years of experience researching and analyzing information to recommend process improvements.
• Three years of experience writing technical documents, procedures, training or instructional material.
• Three years of experience proofreading, editing and providing quality assurance of written material.
• Two years of experience developing, maintaining, and analyzing reports.

Responsibilities

• Serve as Process Owner and Project Lead for Procedures and Training initiatives.
• Coordinate project activities, edit publications, and manage operational plans and reports.
• Provide consultative functions and research and recommend process improvements.
• Manage complex analytical work and communications within the program.

Skills

Team leadership

Project management

Process improvement research

Technical writing

Editing

Quality assurance

Reporting & analytics

Job description

The Florida Department of Revenue's Child Support Program in Tallahassee seeks a Senior Program Analyst to serve as Process Owner and Project Lead for Procedures and Training initiatives. You will coordinate project activities, edit publications, and manage operational plans and reports, while providing consultative support, researching process improvements, and handling complex analytical work.

The role requires leading teams, managing projects, researching information, and producing polished