Procedural Documentation Analyst

Florida; Tallahassee (FL); On-site; USD 48,000 - 64,000; Full time

Job summary

The Florida Department of Revenue’s Child Support Program seeks an Operational Procedure Development Analyst to develop and maintain program procedures, forms, and instructional materials. The role demands clear writing, editing, and independent judgment to handle multiple priorities with minimal supervision.

You will manage several projects, revise procedures using plain-language writing, create guides in the knowledge-base, and coordinate with stakeholders and subject matter experts.

Qualifications

• Currently employed with the Florida Department of Revenue.
• Experience using Microsoft Word, Microsoft Excel, and Microsoft Teams.
• Experience writing, editing, or reviewing work-related documents.
• Experience gathering information from multiple sources to produce written guidance or explanations.
• Experience managing multiple assignments or priorities simultaneously.
• Experience in Child Support Program operations, including CAMS.
• Degree or certificate in English, Writing, Communications, Journalism, Technical Writing, or related field.

Responsibilities

• Manage multiple projects with competing deadlines and minimal supervision.
• Develop and revise Program procedures using plain-language writing, proofreading, and editing skills.
• Create and update instructional guides using the Program’s online knowledge-base tools.
• Develop and maintain Program forms.
• Gather and synthesize information from multiple sources into clear, concise guidance.
• Collaborate effectively with stakeholders and subject matter experts.
• Use common software applications and troubleshoot basic technical issues.

Skills

Microsoft Word

Microsoft Excel

Microsoft Teams

Writing

Editing

Documentation

CAMS

Education

English / Writing / Communications / Journalism / Technical Writing

Tools

CAMS

Job description

The Florida Department of Revenue’s Child Support Program seeks an Operational Procedure Development Analyst to develop and maintain program procedures, forms, and instructional materials. The role demands clear writing, editing, and independent judgment to handle multiple priorities with minimal supervision.

You will manage several projects, revise procedures using plain-language writing, create guides in the knowledge-base, and coordinate with stakeholders and subject matter experts.