Senior Professional Services Project Manager

Ladders; United States; Remote; USD 144,000 - 205,000; Full time

Benefits offered by this job

Health plans

Vacation and sick leave

Parental leave options

Retirement plans

Education reimbursement

In-office perks and more

Job summary

Ladders is seeking a Senior Professional Services Project Manager to lead complex customer deployments from kickoff to closure. You will coordinate across internal specialists and customer stakeholders to remove roadblocks and keep multiple engagements moving forward, with a strong emphasis on security and networking solutions and executive communications.

The role requires a blend of project discipline, technical fluency, and the ability to drive adoption and operational enablement across

Qualifications

• 5+ years of project or program management in professional services or enterprise SaaS environments.
• Active or in-progress PMP, PRINCE2, or equivalent certification.
• Practical understanding of networking and security concepts such as firewalls and VPNs.
• Exceptional communication skills for executive briefings and technical workshops.
• Demonstrated curiosity in AI tools and integrating new technologies into workflows.

Responsibilities

• Lead end-to-end delivery of complex customer deployments from kickoff to closure.
• Manage multiple concurrent engagements involving Zero Trust deployments and security tool migrations.
• Define and track deployment success criteria, metrics, and timelines.
• Develop and maintain comprehensive project documentation including charters and status reports.
• Collaborate with internal specialists and customer stakeholders to identify roadblocks and drive operational enablement.

Skills

Project management

Executive communication

AI tools curiosity

Problem solving

Leadership

Education

PMP/PRINCE2 certification (in progress or active)

Tools

Networking & security concepts

Job description

For our client, we are seeking a Senior Professional Services Project Manager to join the team of a leader in the Information Technology space.

This role will guide complex customer deployments from kickoff through closure, ensuring projects stay on track, deliver measurable outcomes, and support successful adoption of security and networking solutions. You will coordinate across internal specialists and customer stakeholders to remove roadblocks, align priorities, and keep multiple engagements moving forward. The position calls for a strong blend of project discipline, technical fluency, and executive-level communication to drive smooth implementation and operational enablement.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $143,500 – $205,000 annually

Responsibilities

• Lead end-to-end delivery of complex customer deployments from kickoff to closure
• Manage multiple concurrent engagements involving Zero Trust deployments and security tool migrations
• Define and track deployment success criteria, metrics, and timelines
• Develop and maintain comprehensive project documentation including charters and status reports
• Collaborate with internal specialists and customer stakeholders to identify roadblocks and drive operational enablement

Qualifications

• 5+ years of project or program management experience in professional services or enterprise SaaS environments
• Active or in-progress PMP, PRINCE2, or equivalent certification
• Practical understanding of networking and security concepts such as firewalls and VPNs
• Exceptional communication skills for executive briefings and technical workshops
• Demonstrated curiosity in AI tools and integrating new technologies into workflows

Benefits

• Various health plans
• Time off for vacation and sick leave
• Parental leave options
• Retirement plans
• Education reimbursement
• In-office perks and more!

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.