Senior Manager, Program Delivery

Ladders; United States; Remote; USD 138,000 - 172,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

401k with company matching

Tuition reimbursement

Paid time off

Job summary

Ladders is seeking a Senior Manager, Program Delivery to lead end-to-end program delivery across complex client engagements, with a strong focus on scope, budget, schedule, quality, and risk management.

You will partner closely with Sales, Solutions, and client stakeholders to align execution with business priorities and ensure successful outcomes. The position carries financial accountability and leadership responsibility for program managers, project managers, and technical experts.

Qualifications

• Bachelor's degree required.
• 10+ years of experience leading program managers in professional services or managed services.
• Experience in a leading consulting firm managing complex technical projects.
• Proven track record with external client portfolios on transformational projects.
• Exceptional leadership and communication skills across all organizational levels.
• Experience collaborating with cross-functional teams.
• Certified ScrumMaster (CSM) preferred.

Responsibilities

• Lead delivery of programs by managing scope, budget, schedule, and quality.
• Ensure adherence to delivery frameworks and best practices.
• Proactively identify and mitigate delivery risks.
• Build and maintain trusted client relationships, aligning delivery with business goals.
• Serve as an escalation point for program-related concerns.
• Partner with Sales and Solutions teams to align on customer priorities.
• Oversee financial performance, ensuring profitability and contract adherence.
• Mentor project managers and technical experts, fostering a culture of excellence.

Skills

Leadership

Communication

Stakeholder management

Mentorship

Cross-functional collaboration

Education

Bachelor's degree

Tools

CSM

Job description

For our client, we are seeking a Senior Manager, Program Delivery to join the team of a leader in the Information Technology space. This role will lead end-to-end program delivery across complex client engagements, with a strong focus on scope, budget, schedule, quality, and risk management. You will partner closely with Sales, Solutions, and client stakeholders to align execution with business priorities and ensure successful outcomes. The position also carries financial accountability, delivery governance, and leadership responsibility for program managers, project managers, and technical experts.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $137,600 – $172,000 annually

Responsibilities

• Lead delivery of programs by managing scope, budget, schedule, and quality
• Ensure adherence to delivery frameworks and best practices
• Proactively identify and mitigate delivery risks
• Build and maintain trusted client relationships, aligning delivery with business goals
• Serve as an escalation point for program-related concerns
• Partner with Sales and Solutions teams to align on customer priorities
• Oversee financial performance, ensuring profitability and contract adherence
• Mentor project managers and technical experts, fostering a culture of excellence

Qualifications

• Bachelor's degree required
• 10+ years of experience leading program managers in professional services or managed services
• Experience in a leading consulting firm managing complex technical projects
• Proven track record with external client portfolios on transformational projects
• Exceptional leadership and communication skills across all organizational levels
• Experience collaborating with cross-functional teams
• Certified ScrumMaster (CSM) preferred

Benefits

• Health, dental, and vision care
• Onsite health centers and employee assistance program
• Competitive pay and profit sharing
• 401k plan with company matching
• Tuition reimbursement
• 20+ days of paid time off and sick leave
• Parental and military leave
• Nursing mothers benefits and pet insurance

Our client is an equal opportunity employer.