Senior Professional Services PM, Paris

GitLab Inc.; United States; Remote; USD 100,000 - 144,000; Full time

Benefits offered by this job

Flexible Paid Time Off

Equity Compensation & Employee Stock

Growth and Development Fund

Parental Leave

Job summary

GitLab is seeking a Senior Professional Services Project Manager in Paris to lead large-scale IT and software consulting projects for external customers. You will coordinate with Support, Engineering, and Product teams to resolve complex issues and drive improvements in delivery tools, processes, and templates.

Responsibilities include managing delivery schedules, scope, risks, and executive communications; handling escalations with executive stakeholders; and aligning delivery partners to

Qualifications

• Experience managing complex IT or software consulting projects for external customers from initiation to closure.
• Ability to manage scope, schedules, resources, customer expectations, risks, issues, and multiple priorities with concise executive status reports.
• Ability to build effective relationships with customer leaders, communicate with internal and external stakeholders, and manage escalations.
• Ability to identify and resolve project challenges, motivate advisory teams and contributors, and mediate conflicts.
• Experience supporting timely revenue recognition and executing change orders when needed.
• Knowledge of project management and technical delivery methods for software, including PMI methodologies, Agile/Scrum, SDLC, and tools such as GitLab.

Responsibilities

• Manage large-scale commercial projects and executive stakeholder meetings.
• Collaborate with GitLab Support, Engineering, and Product teams to resolve complex customer problems using GitLab technologies.
• Drive improvements to Professional Services project management tools, processes, procedures, and templates.
• Summarize key customer projects monthly and provide a summary for quarterly business reviews.
• Develop and manage delivery schedules, customer expectations, project scope, resources, status, risks, and issues for technical and consulting services.
• Manage customer escalations by coordinating with customers and GitLab stakeholders, including the executive team, Sales, and Technical Account Managers.
• Establish reliable, repeatable delivery processes, metrics, and operational procedures.
• Set and achieve forecast goals by aligning customers, Technical Architects, project engineers, partner consultants, and delivery partners.

Skills

Stakeholder management

Executive reporting

Risk & issues management

Agile/Scrum

Vendor coordination

Education

Bachelor's degree in IT or related field

Tools

GitLab

MS Project

Jira

Job description

GitLab is seeking a Senior Professional Services Project Manager in Paris to lead large-scale IT and software consulting projects for external customers. You will coordinate with Support, Engineering, and Product teams to resolve complex issues and drive improvements in delivery tools, processes, and templates.

Responsibilities include managing delivery schedules, scope, risks, and executive communications; handling escalations with executive stakeholders; and aligning delivery partners to