Senior Professional Services Consultant: Implementations

ConnectWise; Oregon; Hybrid; USD 90,000 - 150,000; Full time

Job summary

ConnectWise is seeking a Professional Services Consultant to lead medium-complexity projects and serve as a subject matter expert across ConnectWise domains, delivering end-to-end implementation with quality and on schedule. You will design and configure ConnectWise solutions, mentor junior team members, and collaborate with product, support, and sales to optimize client outcomes.

This role requires strong communication, risk management, and the ability to work onsite or hybrid across locations

Qualifications

• Bachelor’s degree in related field or equivalent business experience.
• 4+ years of relevant experience.
• Onsite/Hybrid/Remote depending on location; travel 0-10%

Responsibilities

• Lead full lifecycle implementation projects or workstreams, ensuring delivery within scope, timeline, and quality expectations.
• Serve as the primary consultant for mid-sized client engagements, managing stakeholder expectations and project outcomes.
• Design, configure, and optimize ConnectWise solutions to address both technical and business requirements.
• Facilitate client meetings, including discovery, solution design, status updates, and training sessions.
• Proactively identify and manage risks, scope changes, and dependencies across project phases.
• Apply implementation methodologies, maintaining project documentation, timelines, and deliverables independently.
• Analyze client workflows and recommend process improvements, automation, and best practices.
• Collaborate with cross-functional teams to resolve issues and enhance client solutions.
• Contribute reusable assets such as templates, workflows, and documentation to improve delivery consistency.
• Mentor junior consultants through knowledge sharing and coaching.
• Support pre-sales or scoping activities as a technical advisor when needed.

Skills

Project management

Consultative skills

ConnectWise expertise

Communication

Data analysis

Education

Bachelor’s degree

Job description

ConnectWise is seeking a Professional Services Consultant to lead medium-complexity projects and serve as a subject matter expert across ConnectWise domains, delivering end-to-end implementation with quality and on schedule. You will design and configure ConnectWise solutions, mentor junior team members, and collaborate with product, support, and sales to optimize client outcomes.

This role requires strong communication, risk management, and the ability to work onsite or hybrid across locations