Senior Production Support Engineer (Informatica/Datastage)

BC Forward

Charlotte (NC)

On-site

USD 90,000 - 103,000

Part time

7 days ago

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Benefits offered by this job

Competitive compensation

Job summary

BCforward is seeking an experienced Senior Production Support / Application Support Engineer to join our production support team in Charlotte, NC and Chandler, AZ. The role emphasizes rapid incident restoration, batch and real-time processing optimization, and collaboration with Infrastructure, Development, and Testing teams.

Ideal candidates have strong Informatica/Datastage expertise, ITIL awareness, and hands-on SQL tuning for Oracle/DB2.

Qualifications

Proficiency with Informatica and Datastage in production environments.
5+ years of IT experience in Production Support, ITIL processes, Release Support, or Technical Implementations.
Strong Unix and Windows operating system knowledge with shell or similar scripting skills.
Hands-on experience with Oracle, DB2, and PL/SQL query performance tuning.
Experience supporting event-driven and schedule-driven batch processes.
Exposure to L1/L2/L3 support models and at least 2-3 monitoring or scheduling tools.
Ability to assess severity, gather impacts, engage teams, and escalate to ensure timely restoration.
Strong troubleshooting, analysis, research, root cause analysis, and documentation skills.
Effective written and verbal communication skills in English.

Responsibilities

Run day-to-day operations of the technology platform for Informatica/Datastage.
Identify production issues, create and manage incident, problem, and enhancement tickets, and coordinate resolution.
Lead end-to-end production support activities, including triage, restoration, monitoring, and governance to meet SLAs.
Collaborate with Infrastructure, Development, and Testing teams on releases, deployments, and upgrades.
Perform root cause analysis, risk identification, and implement mitigations and preventive actions.
Optimize PL/SQL, Oracle, and DB2 queries and support event-driven and schedule-driven batch processes.
Maintain and enhance operational policies, procedures, metrics, and reporting for Production Shared Services.
Provide on-call support for off-hours and weekends as part of a rotation.