Senior Production Support Engineer - Hybrid Incident Leader

Accordion

Dallas (TX)

Hybrid

USD 115,000 - 145,000

Full time

8 days ago

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Job summary

Accordion is seeking a Senior Production Support Engineer to join our hybrid US team. You will triage incidents, reproduce issues, and coordinate with Product and Engineering during live events to restore services quickly and decisively.

Ideal candidates have 5+ years in production or application support, strong troubleshooting skills, and the ability to translate technical findings into business terms for stakeholders.

Qualifications

5+ years of production support, application support, systems support, or software operations experience.
Experience with modern application environments, APIs, integrations, and workflow-driven platforms.
Strong troubleshooting skills and comfort reading logs, tracing workflows, and reproducing issues.

Responsibilities

Handle incident triage, issue reproduction, support diagnostics, and escalation management across production systems and workflows.
Investigate application, integration, configuration, and environment issues with a focus on restoring service and clarifying root cause.
Support high-priority incidents that require close coordination with engineering, product, or business stakeholders.

Skills

Production support

APIs & integrations

Troubleshooting

Cross-functional collaboration

Documentation

Business communication

Education

Bachelor’s degree preferred

Job description

Ideal candidates have 5+ years in production or application support, strong troubleshooting skills, and the ability to translate technical findings into business terms for stakeholders.

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