Senior Production Reliability Engineer – API & Sev1

Speedrun Talent Network; United States; Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Unlimited PTO

Remote-first work environment

401(k) with match

Health insurance

Job summary

Pindrop is hiring a Senior Production Support Engineer to act as a technical expert across our platform, with a strong focus on API integrations, complex troubleshooting, and production reliability.

You will own critical escalations, lead Sev1 investigations, and collaborate with Engineering, Product, and Customer Success to deliver reliable solutions and exceptional customer experiences, including on-call support as needed.

Qualifications

• 7+ years of experience in Production Support, Application Support, Technical Support Engineering, or a related role.

Responsibilities

• Serve as a subject matter expert for the platform, APIs, integrations, and customer environments.
• Troubleshoot complex production issues and API integration challenges, including authentication, connectivity, and configuration.
• Own critical escalations and lead technical investigations during Sev1 incidents.
• Collaborate with Engineering, Product, and Customer Success to resolve issues and support successful deployments.
• Conduct root cause analysis, identify recurring issues, and drive long-term improvements.
• Monitor production health and recommend improvements to tooling, automation, and support processes.
• Mentor engineers and maintain technical documentation, runbooks, and troubleshooting guides.
• Participate in on-call rotations, including after-hours support as needed.

Skills

RESTful APIs

API integrations

HTTP/HTTPS

authentication

Postman

cURL

AWS

GCP

Linux

SQL

Relational databases

scripting

Monitoring

Incident management

Communication

Mentoring

Tools

Postman

cURL

AWS

GCP

Linux

Job description

Pindrop is hiring a Senior Production Support Engineer to act as a technical expert across our platform, with a strong focus on API integrations, complex troubleshooting, and production reliability.

You will own critical escalations, lead Sev1 investigations, and collaborate with Engineering, Product, and Customer Success to deliver reliable solutions and exceptional customer experiences, including on-call support as needed.