Senior API & Production Reliability Engineer (Remote)

Pindrop; United States; Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Unlimited PTO

Health and welfare plans

Employer HSA contributions

401(k) with company match

Remote-first work environment

Job summary

Pindrop is looking for a Senior Production Support Engineer to act as a technical expert across the platform, focusing on API integrations, complex troubleshooting, and production reliability in a remote-first setting. You will own critical escalations and drive smooth deployments in collaboration with Engineering, Product, and Customer Success.

This hands-on role suits a problem-solver who thrives under pressure, communicates effectively with technical and non-technical stakeholders, and

Qualifications

• 7+ years of experience in Production Support or related roles.
• Strong knowledge of RESTful APIs, API integrations, and troubleshooting tools.
• Experience with cloud platforms such as AWS or GCP.
• Working knowledge of Linux, SQL, relational databases, and scripting.
• Experience with monitoring, ticketing, and incident management tools.
• Ability to independently troubleshoot complex issues and manage escalations.

Responsibilities

• Serve as SME for platform, APIs, integrations, and customer environments.
• Troubleshoot complex production issues and API integration challenges.
• Own critical escalations and lead Sev1 investigations.
• Collaborate with Engineering, Product, and Customer Success to resolve issues.
• Conduct root cause analysis and drive long‑term improvements.
• Monitor production health and recommend improvements to tooling, automation, and support processes.
• Mentor engineers and maintain runbooks and troubleshooting guides.
• Participate in on‑call rotations, including after‑hours support as needed.

Skills

RESTful APIs

API integrations

HTTP/HTTPS

Authentication

Postman

cURL

Linux

SQL

Scripting

Incident management tools

Tools

AWS

GCP

Job description

Pindrop is looking for a Senior Production Support Engineer to act as a technical expert across the platform, focusing on API integrations, complex troubleshooting, and production reliability in a remote-first setting. You will own critical escalations and drive smooth deployments in collaboration with Engineering, Product, and Customer Success.

This hands-on role suits a problem-solver who thrives under pressure, communicates effectively with technical and non-technical stakeholders, and