Senior API & Production Reliability Engineer - Remote

JoinStartup; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Unlimited PTO

Remote-first

Home office allowance

401(k) match

Wellness program

Job summary

Pindrop is a cybersecurity company delivering identity verification across voice, video, and digital interactions. We are hiring a Senior Production Support Engineer to own API integrations, troubleshoot production issues, and improve platform reliability.

This role requires 7+ years of experience in production or application support, strong API skills, cloud experience (AWS/GCP), Linux/SQL, and excellent communication.

Qualifications

• 7+ years in Production Support or related roles.
• Strong knowledge of RESTful APIs and API integrations.
• Experience with AWS or GCP and Linux/SQL.
• Experience troubleshooting production issues and incident management.
• Proven ability to own escalations and lead Sev1 investigations.
• Excellent documentation and mentoring skills.
• Customer-focused, collaborative, and able to communicate with stakeholders.

Responsibilities

• Serve as SME for the platform, APIs, integrations, and customer environments.
• Troubleshoot complex production issues including authentication and connectivity.
• Own critical escalations and lead Sev1 technical investigations.
• Collaborate with Engineering, Product, and Customer Success on deployments.
• Conduct root cause analyses and drive long-term improvements.
• Monitor production health and recommend tooling/automation improvements.
• Mentor engineers and maintain runbooks and troubleshooting guides.
• Participate in on-call rotations, including after-hours support.

Skills

RESTful APIs

API integrations

HTTP/HTTPS

Postman

cURL

AWS

GCP

Linux

SQL

Incident management

Log analysis

TCP/IP

DNS

Tools

Postman

cURL

AWS

GCP

Linux

Job description

Pindrop is a cybersecurity company delivering identity verification across voice, video, and digital interactions. We are hiring a Senior Production Support Engineer to own API integrations, troubleshoot production issues, and improve platform reliability.

This role requires 7+ years of experience in production or application support, strong API skills, cloud experience (AWS/GCP), Linux/SQL, and excellent communication.