Senior Production Support Engineer - Remote | Cloud & APIs

Bright Vision Technologies; United States; Remote; USD 115,000 - 165,000; Full time

Job summary

Bright Vision Technologies is seeking a Production Support Engineer to maintain the quality, availability, and usability of enterprise technology services through analysis, troubleshooting, user support, and continuous improvement.

The successful candidate will apply practical expertise in the primary programming language and framework, APIs, SQL, testing, Git, and CI/CD, and collaborate with cross-functional teams to deliver reliable, maintainable solutions.

Qualifications

• Experience: typically 4+ years in a related professional role; exact threshold must match the approved requisition.
• Practical experience with APIs, SQL, testing, Git, and CI/CD.
• Experience in application support, IT operations, technical analysis, or service delivery.
• Ability to investigate issues using logs, data, system tools, or documented procedures.

Responsibilities

• Monitor service health or support queues and prioritize requests using agreed service levels.
• Investigate application, data, access, integration, and user issues using available diagnostics.
• Coordinate escalations and communicate status, workarounds, and resolutions.
• Maintain tickets, knowledge articles, runbooks, and operational reports.
• Identify recurring problems and recommend permanent corrective actions.

Skills

Customer service

Communication

Problem solving

Collaboration

Tools

APIs

SQL

Git

CI/CD

Cloud services

Testing

Job description

Bright Vision Technologies is seeking a Production Support Engineer to maintain the quality, availability, and usability of enterprise technology services through analysis, troubleshooting, user support, and continuous improvement.

The successful candidate will apply practical expertise in the primary programming language and framework, APIs, SQL, testing, Git, and CI/CD, and collaborate with cross-functional teams to deliver reliable, maintainable solutions.