Senior Production & Release Solutions Analyst

JPMorganChase; Jersey City (NJ); On-site; USD 120,000 - 165,000; Full time

Job summary

JPMorganChase is seeking a Production Support & Release Manager to own incident management and lead release processes for high‑volume, low‑latency applications within Asset & Wealth Management. You will coordinate across engineering, QA, infrastructure, and business teams to resolve issues quickly and implement sustainable fixes.

The role requires 5+ years in production support or release management, strong ITIL/CDP knowledge, and hands‑on experience with ServiceNow, Jenkins, Git, and

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience).
• 5+ years of experience in production/application support and/or release management.
• Proven experience managing production environments and coordinating releases in a complex, enterprise setting.
• Strong understanding of the software development lifecycle (SDLC) and the ITIL service management framework & related industry and product knowledge.
• Technical fluency in: Incident/change tooling (ServiceNow, Jira); CI/CD & release (Jenkins); Version control (Git, Bitbucket); Monitoring/observability (Splunk, Dynatrace, Grafana); Scripting (Shell/Bash, Python, PowerShell); Databases (SQL, Oracle); Cloud/Infra (Docker, Kubernetes, Linux); Config management (Ansible).
• Strong communication — able to translate technical issues for business and executive stakeholders during high‑pressure incidents.
• Calm under pressure and decisive in crisis/major‑incident situations.
• Excellent coordination and stakeholder management across development, QA, infrastructure, and business teams.
• Strong organizational and planning skills; detail‑oriented with risk awareness, and an analytical, structured problem‑solving mindset.

Responsibilities

• Own incident management for production systems — triage, troubleshoot, resolve, and drive incidents to closure within SLAs
• Act as escalation point for major/severity‑1 incidents; coordinate bridge calls and stakeholder communication
• Perform root cause analysis (RCA) and drive permanent fixes and preventative actions (problem management)
• Monitor system health, application performance, batch jobs, and infrastructure using observability tooling
• Maintain and improve runbooks, knowledge base articles, and standard operating procedures
• Track and report on support KPIs (MTTR, incident volume, SLA adherence, availability/uptime)
• Own the release calendar and coordinate release schedules across multiple teams and environments
• Plan, govern, and execute release/change management in line with organizational standards
• Manage deployment pipelines, cutover plans, rollback/back‑out plans, and go/no‑go decisions
• Ensure adherence to CI/CD, versioning, and configuration management practices
• Coordinate UAT sign‑off, release readiness reviews, and post‑implementation validatio

Skills

Incident management

Release management

Root cause analysis

Monitoring & observability

CI/CD pipelines

Scripting

Docker & Kubernetes

ITIL fundamentals

Stakeholder management

Communication under pressure

Problem solving

Automation/DevOps culture

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field

Tools

Jira

ServiceNow

Git/Bitbucket

Jenkins

Splunk

Dynatrace

Grafana

Docker

Kubernetes

Ansible

Autosys

Linux

Job description

JPMorganChase is seeking a Production Support & Release Manager to own incident management and lead release processes for high‑volume, low‑latency applications within Asset & Wealth Management. You will coordinate across engineering, QA, infrastructure, and business teams to resolve issues quickly and implement sustainable fixes.

The role requires 5+ years in production support or release management, strong ITIL/CDP knowledge, and hands‑on experience with ServiceNow, Jenkins, Git, and