Senior Production Operations Lead

Peraton; Baltimore (MD); On-site; USD 176,000 - 282,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401(k) with company match

PTO and holidays

Parental leave

Employee assistance program

Job summary

Peraton is seeking a Production Operations Lead to assure MARx production stability, availability, and recoverability. You will lead day-to-day operations, incident response, and DR planning for a CMS-critical system serving millions of beneficiaries.

You will coordinate with CMS, OIT, MBOSC, and partner systems, drive automation, and shape how MARx is operated while protecting payment accuracy and on-time delivery to plans.

Qualifications

• 12+ years with BS/BA; higher degrees optional.
• Experience leading production operations for a large, mission-critical system in AWS.
• Demonstrated leadership of production support teams and coordinating incident response.
• Ownership of disaster recovery and continuity planning with DR playbooks and RPO/RTO.
• Experience with SAFe/Agile release and change management with CI/CD pipelines.
• Experience supporting federal government systems including PII and financial transactions.
• Ability to obtain CMS background investigation and HSPD-12 PIV credential.

Responsibilities

• Monitor MARx real-time jobs, system health, cost, usage, and security events.
• Maintain 99.9% system availability and response time across production.
• Own DR playbook, testing, and readiness activities.
• Lead incident, problem, and security event response with cross-team coordination.
• Manage daily to annual MARx operations, data exchanges, and batch processing.
• Coordinate New Year Preparation, Annual Enrollment Period, and health plan timelines.
• Drive release governance and continuous improvement, including automation and cost optimization.

Skills

Ops leadership

AWS

Monitoring & incident response

CI/CD

Security compliance

Data processing

SRE automation

Communications

Stakeholder mgmt

Education

BS/BA in a relevant field

Tools

Splunk

Splunk On-Call

Datadog

CloudWatch

Amazon QuickSight

ServiceNow

CMS Enterprise File Transfer

Job description

Peraton is seeking a Production Operations Lead to assure MARx production stability, availability, and recoverability. You will lead day-to-day operations, incident response, and DR planning for a CMS-critical system serving millions of beneficiaries.

You will coordinate with CMS, OIT, MBOSC, and partner systems, drive automation, and shape how MARx is operated while protecting payment accuracy and on-time delivery to plans.