Senior Production Manager

Truststone Group, LLC; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Truststone Group, LLC in New York is seeking a highly organized Senior Production Manager to own complex, high-volume programs from PO to final shipment and delivery. This person will oversee multiple product categories and serve as a key contact for overseas factories and suppliers.

The Senior Production Manager will drive production timelines, manage supplier relationships, resolve issues, and ensure orders are delivered on time and to specifications.

Qualifications

• 5-9+ years of experience in production, sourcing, supply chain, or operations.
• Strong experience managing overseas factories, particularly in China.
• Proven experience managing high-volume production programs and multiple SKUs.
• Strong knowledge of WIP management, production timelines, quality control, and international shipping processes.
• Extensive experience reviewing and approving production samples.
• Strong supplier management and negotiation skills.
• Excellent organizational, multitasking, and problem-solving abilities.
• Strong communication skills with the ability to work effectively across departments and time zones.
• Willingness to work flexible hours to support overseas communication.

Responsibilities

• Take senior-level ownership of assigned orders from PO placement through final shipment and delivery.
• Manage high-volume orders and multiple SKUs across various consumer product categories.
• Maintain and update detailed Work In Progress (WIP) reports daily.
• Monitor production timelines, approvals, shipment schedules, and delivery deadlines.
• Oversee all stages of production including MP samples, TOP samples, packaging approvals, and inspection coordination.
• Establish priorities and proactively manage critical deadlines and production milestones.
• Serve as senior contact for overseas factories and suppliers; communicate across time zones.
• Negotiate pricing, timelines, MOQs, and production terms; ensure follow-ups on approvals and tests.
• Lead review and approval of production samples, packaging, and shipments; provide actionable feedback.
• Provide regular production updates and maintain accurate documentation; collaborate with cross-functional teams.
• Identify risks and escalate delays or quality concerns to leadership; drive resolutions.

Skills

Highly organized

Detail oriented

Strong communication

Proactive problem solving

Ability to multitask

Independently take ownership

Time management across time zones

Tools

Excel

Google Sheets

ERP systems

Production tracking tools

A2000

Job description

A New York-based wholesale and design company is seeking a highly organized, experienced, and detail-oriented Senior Production Manager to take ownership of complex, high-volume production programs from purchase order through final shipment and delivery. This individual will oversee multiple product categories and serve as a key point of contact for overseas factories and suppliers.

The Senior Production Manager will be responsible for driving production timelines, managing supplier relationships, resolving issues, and ensuring orders are delivered on time and to company and customer specifications. The ideal candidate is proactive, highly accountable, and comfortable managing multiple priorities in a fast-paced environment while communicating across international time zones.

Key Responsibilities

Production & Order Management

• Take senior-level ownership of assigned orders from PO placement through final shipment and delivery
• Manage high-volume orders and multiple SKUs across various consumer product categories
• Maintain and update detailed Work In Progress (WIP) reports on a daily basis
• Monitor production timelines, approvals, shipment schedules, and delivery deadlines
• Oversee all stages of production, including:
• Mass Production (MP) samples
• Top of Production (TOP) samples
• Packaging approvals
• Inspection coordination
• Ensure all approvals, revisions, and follow-ups are completed accurately and on schedule
• Establish priorities and proactively manage critical deadlines and production milestones

Factory & Supplier Management

• Serve as a senior point of contact for overseas factories and suppliers, including China and other international partners
• Communicate regularly with factories and suppliers, including off-hours as needed
• Build and maintain strong supplier relationships while holding partners accountable for timelines, quality, and performance
• Negotiate pricing, timelines, MOQs, production schedules, and other key production terms
• Proactively follow up on approvals, testing, packaging, labeling, and shipping requirements
• Identify supplier risks and elevate significant delays, quality concerns, or production issues to leadership

Sample Review & Product Execution

• Lead the review and approval process for production samples, packaging, and shipment samples
• Provide clear, detailed, and actionable feedback to factories and suppliers
• Ensure products meet company quality standards, customer specifications, and approved samples
• Identify potential production, quality, or packaging issues before they impact shipment
• Coordinate revisions and approvals while keeping internal stakeholders informed

Reporting & Operational Support

• Oversee production trackers, shipment logs, and product data records
• Ensure production labels, packaging details, carton markings, and shipping documentation are accurate
• Provide regular production updates and communicate risks, changes, and delays to leadership
• Ensure internal systems, reports, and documentation remain accurate and current
• Collaborate closely with Sales, Product Development, Design, Logistics, Compliance, and Warehouse teams
• Help improve production processes, tracking systems, and operational workflows

Leadership & Problem Solving

• Proactively identify and resolve production delays, supplier challenges, quality issues, and shipment risks
• Serve as a resource and escalation point for production-related issues
• Manage multiple complex projects and competing priorities while maintaining accuracy
• Take ownership of critical production issues and drive them through resolution
• Operate effectively under pressure in a fast-moving environment
• Identify opportunities to improve efficiency, communication, and production execution

Qualifications

• 5-9+ years of experience in production, sourcing, supply chain, or operations
• Strong experience managing overseas factories, particularly in China
• Proven experience managing high-volume production programs and multiple SKUs
• Strong knowledge of WIP management, production timelines, quality control, and international shipping processes
• Extensive experience reviewing and approving production samples
• Strong supplier management and negotiation skills
• Excellent organizational, multitasking, and problem-solving abilities
• Strong communication skills with the ability to work effectively across departments and time zones
• Ability to work independently, prioritize effectively, and take ownership of projects
• Proficiency in Excel, Google Sheets, ERP systems, and production tracking tools; A2000 preferred
• Consumer product experience in categories such as tech, beauty, home, kitchen, or outdoor is a plus
• Experience mentoring or overseeing junior production team members is a plus
• Willingness to work flexible hours to support overseas communication