Senior Production IT Systems Support Specialist

PlanIT Group, LLC; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

PlanIT Group, LLC is seeking an Information Technology Systems Support Level 3 to provide production application and systems support. You will receive, analyze, and route tickets through Autotime and Service Central, collaborating with development and technical teams to resolve issues and maintain business-critical processes.

The role requires hands-on experience with Autotime, Control-M, and SQL, plus the ability to troubleshoot production issues and coordinate with responsible teams.

Qualifications

• Bachelor's degree with 6-8 years of relevant experience, or Master's degree with 4-6 years of relevant experience.
• Hands-on experience supporting Autotime in a production environment.
• Experience with Control-M automated job management.
• Working knowledge of SQL for troubleshooting and information retrieval.
• Experience with ticket-based production/application support.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Receive, review, prioritize, and service production support tickets through Autotime and Service Central.
• Analyze reported issues and determine the appropriate resolution or responsible technical/development team.
• Route tickets to the appropriate team when development fixes or specialized technical support are required.
• Troubleshoot and resolve operational issues within the scope of the support team.
• Perform Autotime configuration and timecard-related corrections/fixes.
• Monitor automated jobs and assist with resolving job failures.
• Perform operational fixes such as re-running failed jobs when authorized and appropriate.
• Use Control-M for automated job management, monitoring, and troubleshooting.
• Use SQL queries to retrieve and validate information needed for ticket investigation and resolution.
• Document troubleshooting steps, resolutions, and ticket updates accurately.
• Coordinate with development, application, and infrastructure teams to resolve complex production issues.
• Escalate issues appropriately when they require development-level fixes or additional technical expertise.
• Support business-critical applications and processes while maintaining service availability and operational continuity.
• Participate in an on-call rotation after completing the required system training.
• Provide after-hours and occasional weekend support for critical incidents as required.

Skills

Autotime

Control-M

SQL

Service Central

Education

Bachelor's degree

Master's degree

Job description

PlanIT Group, LLC is seeking an Information Technology Systems Support Level 3 to provide production application and systems support. You will receive, analyze, and route tickets through Autotime and Service Central, collaborating with development and technical teams to resolve issues and maintain business-critical processes.

The role requires hands-on experience with Autotime, Control-M, and SQL, plus the ability to troubleshoot production issues and coordinate with responsible teams.