Senior Production Engineer: Automation & Reliability Leader

Zscaler, Inc.; San Jose (CA); Híbrido; USD 165.000 - 235.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health plans

Time off plans

Parental leave options

Retirement options

Education reimbursement

In-office perks

Descripción de la vacante

Zscaler is seeking a Principal Production Engineer to join our Hybrid team in San Jose, CA or Remote. You will drive automation, improve observability, and help scale our cloud infrastructure supporting billions of transactions daily across global users.

You will lead incident response, define reliability targets, and collaborate with cross-functional teams to mature our production systems while upholding security and reliability standards. This role emphasizes execution and ownership.

Formación

• 10+ years of experience managing reliability, scalability, and availability for large-scale production services.
• Deep expertise in programming (Python, Go, or C/C++).
• Strong background in networking protocols, Linux/RHEL systems, and distributed architecture.
• Experience in high-stakes incident management and participation in a 24/7 on-call rotation.
• Proficiency in leveraging ITIL frameworks and incident data to drive service maturity through systematic problem management and technical operability reviews

Responsabilidades

• Design and implement highly available, scalable infrastructure across AWS, GCP, and bare-metal environments
• Drive an “automation-first” culture by writing code (Python/Go) to eliminate manual toil and build self-healing systems
• Implement and maintain sophisticated observability (Prometheus, Grafana, OpenTelemetry), define SLIs/SLOs, and establish error budgets
• Act as a lead Incident Commander (TDO on-call), develop response playbooks, and conduct deep-dive post-incident analyses
• Partner with Engineering and partner teams to conduct operability reviews

Conocimientos

Python

Go

C/C++

Networking

Linux/RHEL

Distributed architecture

Incident management

ITIL frameworks

Herramientas

Prometheus

Grafana

OpenTelemetry

Ansible

Terraform

Helm

Temporal

HAProxy

DNS

Descripción del empleo

Zscaler is seeking a Principal Production Engineer to join our Hybrid team in San Jose, CA or Remote. You will drive automation, improve observability, and help scale our cloud infrastructure supporting billions of transactions daily across global users.

You will lead incident response, define reliability targets, and collaborate with cross-functional teams to mature our production systems while upholding security and reliability standards. This role emphasizes execution and ownership.