Principal AI-Driven Cloud Reliability Engineer

Zscaler, Inc.; United States; Hybrid; USD 185,000 - 265,000; Full time

Benefits offered by this job

Health plans

Paid time off

Parental leave

Retirement plan

Job summary

Zscaler is seeking a Principal Software Development Engineer in Santa Clara, CA, to join our Hybrid team. You’ll lead a global engineering group responsible for cloud reliability, AI-driven tooling, and scalable security platforms used by millions of users.

Bring vision, hands-on leadership, and deep expertise in distributed systems to drive next-generation cloud security with speed and reliability. You'll collaborate with product, security, and operations to deliver robust diagnostics,

Qualifications

• Foundational understanding of AI/ML technologies and applying AI-driven solutions to optimize outcomes.
• Experience leading software development, sustenance engineering, or customer escalation engineering teams.
• Proficient in Python, Go, and Linux; hands-on with network security products, routing, switching, DHCP, DNS; SD-WAN, micro-segmentation, and SASE/SSE is a plus.
• Proven track record developing troubleshooting and monitoring automation and driving root-cause resolution.
• Experience as a reliability engineer/developer partnering with teams to deliver reliable cloud solutions.
• Strong ability to diagnose and close post-incident actions with diagnosable-by-design capabilities.

Responsibilities

• Lead and scale the engineering team responsible for deep troubleshooting across OS, networking, and distributed systems while codifying learnings into diagnostics and automation for the Zero Trust Branch platform.
• Champion the development of AI-based solutions and supportability tools focusing on internal detection and reduction of triaging time.
• Partner with cross-functional product and engineering teams to drive reliable, scalable cloud security solutions for global customers.

Skills

AI/ML

Leadership

Python

Go

Linux

Network security

SD-WAN

SASE/SSE

Troubleshooting automation

Reliability engineering

Education

Bachelor's degree in Computer Science or related field

Tools

LLM frameworks

SDKs

Templates & standards

Job description

Zscaler is seeking a Principal Software Development Engineer in Santa Clara, CA, to join our Hybrid team. You’ll lead a global engineering group responsible for cloud reliability, AI-driven tooling, and scalable security platforms used by millions of users.

Bring vision, hands-on leadership, and deep expertise in distributed systems to drive next-generation cloud security with speed and reliability. You'll collaborate with product, security, and operations to deliver robust diagnostics,