Production Engineer, Cloud Infra & Automation

Zscaler, Inc.; San Jose (CA); Hybrid; USD 102,000 - 128,000; Full time

Benefits offered by this job

Health plans

Time off

Parental leave

Retirement options

Education reimbursement

In‑office perks

Job summary

Zscaler is seeking a Production Engineer to join our Cloud Infrastructure & Operations team in a hybrid role based in San Jose, CA or remote. You will drive automation, build scalable infrastructure across cloud and bare‑metal platforms, and advance observability to reduce MTTR across a 200+ billion daily transaction platform.

You’ll lead incident response as an on‑call commander, develop runbooks, and partner with engineering to improve operability.

Qualifications

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem‑solving

Responsibilities

• Implement highly available, scalable infrastructure across AWS, GCP and bare‑metal environments
• Drive an “automation‑first” culture by writing code (Python/Go) to eliminate manual toil and build self‑healing systems
• Implement and maintain observability (Prometheus, Grafana, OpenTelemetry), define SLIs/SLOs, and establish error budgets
• Act as a lead Incident Commander (TDO on‑call), develop response playbooks, and conduct deep‑dive post‑incident analyses
• Partner with Engineering and partner teams to conduct operability reviews

Skills

Python

Go

C/C++

Networking

Linux/RHEL

Distributed systems

Incident management

ITIL

On-call rotation

Tools

Prometheus

Grafana

OpenTelemetry

AWS

GCP

Azure

Ansible

Terraform

Helm

Temporal

HAProxy

Job description

Zscaler is seeking a Production Engineer to join our Cloud Infrastructure & Operations team in a hybrid role based in San Jose, CA or remote. You will drive automation, build scalable infrastructure across cloud and bare‑metal platforms, and advance observability to reduce MTTR across a 200+ billion daily transaction platform.

You’ll lead incident response as an on‑call commander, develop runbooks, and partner with engineering to improve operability.