Senior Production Engineer - AI-Driven Cloud Reliability

Zscaler, Inc.; San Jose (CA); Hybrid; USD 116,000 - 165,000; Full time

Benefits offered by this job

Time off plans

Parental leave options

Retirement options

In-office perks

Job summary

Zscaler is seeking a Sr. Production Engineer to join a hybrid role in San Jose, CA or Bellevue, WA. You will architect and implement highly available multi-cloud infrastructure, drive an automation-first culture, and lead incident response to reduce MTTR for a global platform.

The role emphasizes observability, SLIs/SLOs, and cross-team operability reviews. Candidates should have 4+ years in reliability engineering and strong Python/Go/C/C++ skills.

Qualifications

• Foundational understanding of AI/ML technologies and using AI-driven solutions to optimize outcomes.
• 4 years of experience managing reliability, scalability, and availability for large-scale production services with deep expertise in programming (e.g., Python, Go, or C/C++)
• Strong background in networking protocols, Linux/FreeBSD systems, and distributed architecture
• Experience in high-stakes incident management and participation in a 24/7 on-call rotation
• Proficiency in leveraging ITIL frameworks and incident data to drive service maturity through systematic problem management and technical operability reviews

Responsibilities

• Design and implement highly available, scalable infrastructure across AWS, Azure, GCP, and bare-metal environments
• Drive an "automation-first" culture by writing code (Python/Go) to eliminate manual toil and build self-healing systems
• Implement and maintain sophisticated observability (Prometheus, Grafana, OpenTelemetry), define SLIs/SLOs, and establish error budgets
• Act as a lead Incident Commander (TDO on‑call), develop response playbooks, and conduct deep‑dive post‑incident analyses
• Partner with Engineering and partner teams to conduct operability reviews

Skills

AI/ML concepts

Programming (Python/Go/C/C++)

Distributed systems

Incident management

ITIL framework

Tools

Prometheus

Grafana

OpenTelemetry

Ansible

Terraform

HAProxy

Job description

Zscaler is seeking a Sr. Production Engineer to join a hybrid role in San Jose, CA or Bellevue, WA. You will architect and implement highly available multi-cloud infrastructure, drive an automation-first culture, and lead incident response to reduce MTTR for a global platform.

The role emphasizes observability, SLIs/SLOs, and cross-team operability reviews. Candidates should have 4+ years in reliability engineering and strong Python/Go/C/C++ skills.