Senior Production & Customer Enablement Engineer

Temporal Technologies; Philadelphia (Philadelphia County); On-site; USD 133,000 - 174,000; Full time

Job summary

Temporal Technologies is seeking a skilled engineer to deliver and operate production systems for customers. You will co-build initial workflows with customer teams, teach production-safe patterns, and help stand up Temporal Server in production environments.

You will define deployment guardrails, observability, and runbooks, and you will lead workshops to enable customer and partner engineers to operate safely and independently.

Qualifications

• Experience delivering and operating production systems where reliability and incident response matter.
• Strong understanding of distributed systems, failure modes, scaling tradeoffs, and operational safety.
• Hands-on coding ability in at least one major language such as Go, Java, Python, or TypeScript.
• Experience deploying and operating production services in cloud and/or self-hosted environments.
• Ability to design and communicate operational standards, including on-call readiness, runbooks, and capacity planning.
• Comfort working directly with customers in high-stakes delivery moments, with a calm and credible approach.
• Strong debugging skills and ability to navigate ambiguity and messy real-world constraints.
• Ability to teach and enable other engineers, not just deliver the work directly.

Responsibilities

• Deliver production-ready Temporal implementations by co-building initial workflows with customer and partner engineering teams.
• Implement and teach production-safe workflow patterns, including retries, timeouts, heartbeats, determinism, and versioning.
• Identify and remove early activation blockers before they become escalations.
• Help customers stand up and operate Temporal Server in production, including self-hosted environments.
• Define worker deployment, scaling, and operational guardrails, including upgrade strategy, failure handling, and capacity planning.
• Establish observability and reliability standards by defining metrics, alerts, and dashboards for workflows, workers, and Temporal Server.
• Create repeatable runbooks, templates, examples, and documentation that improve delivery quality across engagements.
• Lead hands-on workshops and training that enable customer and partner engineers to operate safely and independently.
• Own complex technical delivery issues end-to-end, partnering with Support and Platform Architects to reduce escalations to Engineering.
• Provide actionable product and engineering feedback based on real-world implementation patterns and failure modes.

Tools

Go

Java

Python

TypeScript

Job description

Temporal Technologies is seeking a skilled engineer to deliver and operate production systems for customers. You will co-build initial workflows with customer teams, teach production-safe patterns, and help stand up Temporal Server in production environments.

You will define deployment guardrails, observability, and runbooks, and you will lead workshops to enable customer and partner engineers to operate safely and independently.