Senior Professional Services Engineer - East

Temporal Technologies; Raleigh (NC); On-site; USD 133,000 - 174,000; Full time

Job summary

Temporal Technologies is seeking a delivery-focused engineer to help customers implement and operate production Temporal workflows. You will co-build initial workflows, teach reliable patterns, and stand up Temporal Server in production environments, including self-hosted setups.

You will also craft runbooks, templates, and documentation to raise delivery quality and run engineering workshops with customers.

Qualifications

• Experience delivering and operating production systems with strong reliability focus.
• Deep understanding of distributed systems, failure modes and safety.
• Hands-on coding in at least one major language (Go/Java/Python/TypeScript).
• Experience deploying services in cloud or self-hosted environments.

Responsibilities

• Deliver production-ready Temporal implementations by co-building initial workflows with customer and partner teams.
• Teach production-safe workflow patterns including retries, timeouts, heartbeats, determinism and versioning.
• Identify blockers early and remove them before escalations.
• Stand up and operate Temporal Server in production, including self-hosted environments.
• Define deployment, scaling, guardrails, upgrade strategy, and capacity planning.
• Establish observability with metrics, alerts, and dashboards for workflows and servers.
• Create runbooks, templates, examples, and docs to improve delivery quality.
• Lead hands-on workshops and training for customers and partner engineers.
• Own complex delivery issues end-to-end with Support and Platform Architects to reduce escalations.
• Provide actionable product and engineering feedback from real-world patterns and failures.

Skills

Go/Java/Python/TypeScript

Distributed systems

On-call readiness

Customer collaboration

Debugging

Job description

Role Summary

Temporal customers are building some of the most critical, reliability-sensitive systems in production. They choose Temporal to move faster, ship with confidence, and operate durable workflows at scale.

Role Summary

Temporal customers are building some of the most critical, reliability-sensitive systems in production. They choose Temporal to move faster, ship with confidence, and operate durable workflows at scale.

What You’ll Do

• Deliver production-ready Temporal implementations by co-building initial workflows with customer and partner engineering teams
• Implement and teach production-safe workflow patterns, including retries, timeouts, heartbeats, determinism, and versioning
• Identify and remove early activation blockers before they become escalations
• Help customers stand up and operate Temporal Server in production, including self-hosted environments
• Define worker deployment, scaling, and operational guardrails, including upgrade strategy, failure handling, and capacity planning
• Establish observability and reliability standards by defining metrics, alerts, and dashboards for workflows, workers, and Temporal Server
• Create repeatable runbooks, templates, examples, and documentation that improve delivery quality across engagements
• Lead hands-on workshops and training that enable customer and partner engineers to operate safely and independently
• Own complex technical delivery issues end-to-end, partnering with Support and Platform Architects to reduce escalations to Engineering
• Provide actionable product and engineering feedback based on real-world implementation patterns and failure modes

What You’ll Bring

• Experience delivering and operating production systems where reliability and incident response matter
• Strong understanding of distributed systems, failure modes, scaling tradeoffs, and operational safety
• Hands-on coding ability in at least one major language such as Go, Java, Python, or TypeScript
• Experience deploying and operating production services in cloud and or self-hosted environments
• Ability to design and communicate operational standards, including on-call readiness, runbooks, and capacity planning
• Comfort working directly with customers in high-stakes delivery moments, with a calm and credible approach
• Strong debugging skills and ability to navigate ambiguity and messy real-world constraints
• Ability to teach and enable other engineers, not just deliver the work directly

Nice to Have

• Experience with workflow orchestration systems, distributed task processing, or durable execution concepts
• A track record of building observability programs, including dashboards, alerting strategies, and operational maturity models
• Proven ability to create reusable reference architectures, templates, or internal enablement programs
• Strong partnership skills to collaborate with product and engineering teams and translate field learnings into roadmap improvements
• Background in working with partners or services delivery models at scale

Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.

Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.

Compensation Range: $132,600 - $174,037