Senior Professional Services Engineer - Production Reliability

Temporal Technologies; Raleigh (NC); On-site; USD 133,000 - 174,000; Full time

Job summary

Temporal Technologies is seeking a delivery-focused engineer to help customers implement and operate production Temporal workflows. You will co-build initial workflows, teach reliable patterns, and stand up Temporal Server in production environments, including self-hosted setups.

You will also craft runbooks, templates, and documentation to raise delivery quality and run engineering workshops with customers.

Qualifications

• Experience delivering and operating production systems with strong reliability focus.
• Deep understanding of distributed systems, failure modes and safety.
• Hands-on coding in at least one major language (Go/Java/Python/TypeScript).
• Experience deploying services in cloud or self-hosted environments.

Responsibilities

• Deliver production-ready Temporal implementations by co-building initial workflows with customer and partner teams.
• Teach production-safe workflow patterns including retries, timeouts, heartbeats, determinism and versioning.
• Identify blockers early and remove them before escalations.
• Stand up and operate Temporal Server in production, including self-hosted environments.
• Define deployment, scaling, guardrails, upgrade strategy, and capacity planning.
• Establish observability with metrics, alerts, and dashboards for workflows and servers.
• Create runbooks, templates, examples, and docs to improve delivery quality.
• Lead hands-on workshops and training for customers and partner engineers.
• Own complex delivery issues end-to-end with Support and Platform Architects to reduce escalations.
• Provide actionable product and engineering feedback from real-world patterns and failures.

Skills

Go/Java/Python/TypeScript

Distributed systems

On-call readiness

Customer collaboration

Debugging

Job description

Temporal Technologies is seeking a delivery-focused engineer to help customers implement and operate production Temporal workflows. You will co-build initial workflows, teach reliable patterns, and stand up Temporal Server in production environments, including self-hosted setups.

You will also craft runbooks, templates, and documentation to raise delivery quality and run engineering workshops with customers.